Canon iR3300---Blank copies.

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  • DAG COPIERS & COMPUTERS
    Senior Tech

    500+ Posts
    • Oct 2010
    • 860

    #1

    [Electrical] Canon iR3300---Blank copies.

    Hi Guys, there's this machine which has given me so much trouble that its making me look like sort of a ''Paper-Tiger'' technician, despite all these years of experience! It's iR3300 giving BLANK copies. It all started with the trailing edge of the copy papers folding as it passes through the fixing unit; in both main and sub scan directions, but with images available (according to the m\c's operator). Then all of a sudden the images disappeared and it started spitting out blank sheets.
    This is what I have done so far, over the last three days, very devotedly: Checked all the high voltage contacts for developing unit, drum unit & transfer rollers to ensure that they are making good and proper contacts,
    checked and confirmed that the door mechanism really operates the laser shutter mechanism. For the benefit of doubting Thomas's, I went an extra mile and tested the following units, physically, by substitution, in another working machine: the Drum unit, the developing unit, the Laser unit, the Transfer roller, and last but not least, the Composite power supply unit. I was fortunate enough to have another customer with a similar model (ir2800) a few yards away from this machine, and he gave me total access to his machine to enable me to do a physical substitution of the above parts, one at a time. The units all tested 'positive', working very well in this machine.
    Next, I removed the fixing unit...(folding trailing edge of the papers), and plugged it in this other copier, it works very well, no folding papers. I suspected that a missing HV could be causing this paper folding. NOTE: I then swapped the fixing unit, the one from the working copier, also started folding trailing edge of the papers when i put it into the faulty copier., meaning fixing unit has no problem. I confess that the only unit which I did not test by substitution is the DC controller....another suspect related to this fault.
    I am now confused, years of experience in this field not withstanding, this particular fault has really been my worst encounter! Let me hear from you Gurus, if there's any magic formula to this dilemma.
    Thanks in advance.
  • teckat
    Field Supervisor

    Site Contributor
    10,000+ Posts
    • Jan 2010
    • 16083

    #2
    Re: Canon iR3300---Blank copies.

    image leading edge sensor {PS12} may not be detecting paper. This sensor tells the Laser when to start writing.

    Check connector J312 on the DC Controller for good contact, also cut the wire ties associated with J312.
    Cut and replaced all wire ties from PS12 to the DC Controller. Also removed wire ties at the Registration sensor {PS10}.

    if u have the P PRINTS (

    door specs) Before replacing the DC Controller, perform a DCON and RCON clear.

    then re-boot machine./
    **Knowledge is time consuming, exhausting and costly for a trained Tech.**

    Comment

    • blackcat4866
      Master Of The Obvious

      Site Contributor
      10,000+ Posts
      • Jul 2007
      • 22927

      #3
      Re: Canon iR3300---Blank copies.

      Does the exposure lamp illuminate?
      Is the developing unit cammed up close to the drum unit?

      Canon's have a few interesting quirks. If the exposure lamp does not illuminate brightly enough or quickly enough, the first copy may be black, but the following copies will be blank. =^..^=
      If you'd like a serious answer to your request:
      1) demonstrate that you've read the manual
      2) demonstrate that you made some attempt to fix it.
      3) if you're going to ask about jams include the jam code.
      4) if you're going to ask about an error code include the error code.
      5) You are the person onsite. Only you can make observations.

      blackcat: Master Of The Obvious =^..^=

      Comment

      • Rachid.Akli
        Senior Tech

        500+ Posts
        • Oct 2011
        • 595

        #4
        Re: Canon iR3300---Blank copies.

        Hello,

        Your prints will be blank if the developing cylinder is not rotating. Try to replace the developing clutch CL3 and good luck.

        Rachid
        "Find a job you love and you’ll never have to work a day in your life." Nagy's father

        Comment

        • DAG COPIERS & COMPUTERS
          Senior Tech

          500+ Posts
          • Oct 2010
          • 860

          #5
          Re: Canon iR3300---Blank copies.

          Originally posted by blackcat4866
          Does the exposure lamp illuminate?
          Is the developing unit cammed up close to the drum unit?

          Canon's have a few interesting quirks. If the exposure lamp does not illuminate brightly enough or quickly enough, the first copy may be black, but the following copies will be blank. =^..^=
          Thank you blackcat for your input. The lamp lights up well, but even then, the in service mode, COPIER>FUNCTION>MISC-P> PRINT give blank copies. I am yet to tackle the problem again.

          Comment

          • DAG COPIERS & COMPUTERS
            Senior Tech

            500+ Posts
            • Oct 2010
            • 860

            #6
            Re: Canon iR3300---Blank copies.

            Originally posted by Rachid.Akli
            Hello,

            Your prints will be blank if the developing cylinder is not rotating. Try to replace the developing clutch CL3 and good luck.

            Rachid
            Thanks Rachid for your input, the developing cylinder rotates very well; I cleaned a portion of the cylinder off toner, or turned the cylinder in opposite direction to form thick magnetic brush, then reinserted into the machine; the magnetic brush reformed to normal level, indicating cylinder rotates. Would it still be necessary to try replacing the clutch?

            Comment

            • DAG COPIERS & COMPUTERS
              Senior Tech

              500+ Posts
              • Oct 2010
              • 860

              #7
              Re: Canon iR3300---Blank copies.

              Originally posted by teckat
              image leading edge sensor {PS12} may not be detecting paper. This sensor tells the Laser when to start writing.

              Check connector J312 on the DC Controller for good contact, also cut the wire ties associated with J312.
              Cut and replaced all wire ties from PS12 to the DC Controller. Also removed wire ties at the Registration sensor {PS10}.

              if u have the P PRINTS (

              door specs) Before replacing the DC Controller, perform a DCON and RCON clear.

              then re-boot machine./
              Thanks teckat for your input, I will go back to the machine again this week, try the leads you have given me and post a feedback to the forum.

              Comment

              • Brian8506
                Service Manager

                Site Contributor
                1,000+ Posts
                • Feb 2009
                • 1658

                #8
                Re: Canon iR3300---Blank copies.

                Definitely check specs. Had a machine awhile back that would default laser and hv specs to 0
                Originally posted by teckat
                image leading edge sensor {PS12} may not be detecting paper. This sensor tells the Laser when to start writing.

                Check connector J312 on the DC Controller for good contact, also cut the wire ties associated with J312.
                Cut and replaced all wire ties from PS12 to the DC Controller. Also removed wire ties at the Registration sensor {PS10}.

                if u have the P PRINTS (

                door specs) Before replacing the DC Controller, perform a DCON and RCON clear.

                then re-boot machine./

                Comment

                • Rachid.Akli
                  Senior Tech

                  500+ Posts
                  • Oct 2011
                  • 595

                  #9
                  Re: Canon iR3300---Blank copies.

                  Originally posted by DAG COPIERS & COMPUTERS
                  Thanks Rachid for your input, the developing cylinder rotates very well; I cleaned a portion of the cylinder off toner, or turned the cylinder in opposite direction to form thick magnetic brush, then reinserted into the machine; the magnetic brush reformed to normal level, indicating cylinder rotates. Would it still be necessary to try replacing the clutch?
                  Hello,
                  the clutch seems to be OK. What about the drum rotation?

                  Rachid.
                  "Find a job you love and you’ll never have to work a day in your life." Nagy's father

                  Comment

                  • danno
                    Technician
                    • Oct 2010
                    • 15

                    #10
                    Re: Canon iR3300---Blank copies.

                    only time I have seen blank copies on this unit the dev cam mechanism wasnt camming the dev against the drum properly

                    Comment

                    • DAG COPIERS & COMPUTERS
                      Senior Tech

                      500+ Posts
                      • Oct 2010
                      • 860

                      #11
                      Re: Canon iR3300---Blank copies.

                      Originally posted by Rachid.Akli
                      Hello,
                      the clutch seems to be OK. What about the drum rotation?

                      Rachid.
                      The drum is rotating, i even made a mark on the front edge of the cylinder with a marker pen in order to make a proper observation of its rotation. The developing cylinder is locking\engaging very well with the drum unit.

                      Comment

                      • DAG COPIERS & COMPUTERS
                        Senior Tech

                        500+ Posts
                        • Oct 2010
                        • 860

                        #12
                        Re: Canon iR3300---Blank copies.

                        Originally posted by Brian8506
                        Definitely check specs. Had a machine awhile back that would default laser and hv specs to 0
                        Solutions update. Well, what else can i say? Complex problems, Simple solutions! I got the door specs sheet and decided to reset all the values to initial factory settings, and the machine is now spitting out very clean copies. But before the adjustments or resets, the values i found in the machine were totally weird! Completely so out of specifications that i couldn't figure out exactly how the values went so 'berserk' out of tolerance limits.
                        Thank you all guys for your support.

                        Comment

                        • Brian8506
                          Service Manager

                          Site Contributor
                          1,000+ Posts
                          • Feb 2009
                          • 1658

                          #13
                          Re: Canon iR3300---Blank copies.

                          Had it happen once. That's why I suggested it. It actually did it twice. Machine no longer in the field so I don't know why it did it. Happy ending
                          Originally posted by DAG COPIERS & COMPUTERS
                          Solutions update. Well, what else can i say? Complex problems, Simple solutions! I got the door specs sheet and decided to reset all the values to initial factory settings, and the machine is now spitting out very clean copies. But before the adjustments or resets, the values i found in the machine were totally weird! Completely so out of specifications that i couldn't figure out exactly how the values went so 'berserk' out of tolerance limits.
                          Thank you all guys for your support.

                          Comment

                          • blackcat4866
                            Master Of The Obvious

                            Site Contributor
                            10,000+ Posts
                            • Jul 2007
                            • 22927

                            #14
                            Re: Canon iR3300---Blank copies.

                            Originally posted by DAG COPIERS & COMPUTERS
                            ... But before the adjustments or resets, the values i found in the machine were totally weird! Completely so out of specifications that i couldn't figure out exactly how the values went so 'berserk' out of tolerance limits.
                            Thank you all guys for your support.
                            I've always been fairly cautious about making adjustments in service mode. For example, writing down the initial values so it can be restored to original settings if needed. Not everyone is this cautious. Back when the machines had VR's, there was at least one tech that had to tweak every VR, whether he knew what it was for or not. =^..^=
                            If you'd like a serious answer to your request:
                            1) demonstrate that you've read the manual
                            2) demonstrate that you made some attempt to fix it.
                            3) if you're going to ask about jams include the jam code.
                            4) if you're going to ask about an error code include the error code.
                            5) You are the person onsite. Only you can make observations.

                            blackcat: Master Of The Obvious =^..^=

                            Comment

                            • Brian8506
                              Service Manager

                              Site Contributor
                              1,000+ Posts
                              • Feb 2009
                              • 1658

                              #15
                              Re: Canon iR3300---Blank copies.

                              Fortunately that machine probably had its birth certificate under the cover inside the door.

                              Comment

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