Does this machine come with scanning as normal or an option. i can print ok to it
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Re: logonjim
... what machine? =^..^=If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
blackcat: Master Of The Obvious =^..^=Comment
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Re: logonjim
YesComment
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Re: logonjim
Sincere apology guys must be brain decay from years of snorting toner been away for a wee break. . The machine is an irc2380 but customer cant scan from it to pc.Comment
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Re: logonjim
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iRC2380
is this an "i" model
COLOUR UFR II/PCL PRINTER KIT-Q3 (is Standard for "i" models)
================================================== ===================
so u want to " Pull Scan "
w/Color Network ScanGear 
Have u downloaded/installed Color Network ScanGear software
Colour Network ScanGear2Colour Network ScanGear2
================================================== =
do u have Printer "OFFLINE"
- You can print without setting the scanner function Offline.
- You will not be able to push scan to a destination via Universal Send or make copies with the scanner function Online.
- You will need to turn the scanner function Offline before doing so.
**Knowledge is time consuming, exhausting and costly for a trained Tech.**
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Re: logonjim
(Color) Network ScanGear
If you are using (Color) Network ScanGear for the first time after installing it, the network scanner to be used must be selected with the ScanGear Tool.
The (Color) Network ScanGear driver cannot be started at the same time as the ScanGear Tool.
If the ScanGear Tool is running, close it.
* Note - The Color-Enabled iRs and B&W iRs that have color scan capability such as the iR3245 must use Color Network ScanGear, which operates in the same manner.
(Color) Network ScanGear is started by accessing it from a TWAIN compliant application as follows:
1. On the imageRUNNER-iR copier, press the Scan button. Press Online.
2. On the PC, start the TWAIN-compliant application.
3. In the application, select (Color) Network ScanGear as the scanner to be used. In the application, choose the command that selects a scanner, then select (Color) Network ScanGear in the dialog box that appears. After doing this operation once, there is no need to repeat it.
4. In the application, choose the command that starts scanning operation (for example, "Scan New" or "Acquire"). The (Color) Network ScanGear Main Window appears. Individual items in this window are explained below.
NOTE:
See the documentation provided with your software application for commands and procedures used to select (Color) Network ScanGear and start scanning.
The window that appears when (Color)Network ScanGear is opened in an application is called the (Color) Network ScanGear Main Window.
The (Color) Network ScanGear Main Window includes the following items.
**Knowledge is time consuming, exhausting and costly for a trained Tech.**Comment
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Re: logonjim
Tks teckat I will let you know outcome . I am gone a bit rusty been so long .Comment
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