ir3300 fax problem.

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  • vandezo
    I don't know

    100+ Posts
    • Nov 2007
    • 161
    #1

    ir3300 fax problem.

    i wake up in the morning.. get my phone..
    i hear i can't receive a fax..... when i check the cable, print, copy, setting machine is normally...
    then i check, whit my phone.. i hear tone, but there is not fax tone, is phone tone.. (no modem tone in my IR3300)..
    plz somebody ... where's the problem, or any setting to solve that?

    Thank advance..
    Tags: fax, interpreting, ios, ir3300, off, pressed, question, sound
    • linuxxpwin
      Trusted Tech
      • May 2008
      • 205
      #2
      "i hear tone, but there is not fax tone, is phone tone."



      Are you saying you get 2 different tones one for fax and another for phone?????

      Linuxxpwin

        Comment

        • blackcat4866
          Master Of The Obvious

          Site Contributor
          10,000+ Posts
          • Jul 2007
          • 22997
          #3
          If I'm interpreting this correctly, when you call the Canon fax, something else is answering the phone before the fax does.

          And that's your answer. Something else is picking up the line before the fax can answer.

          I came across this exact situation at a bank that has some sort of alarm system sharing the line with the fax. The AC power had been lost over the weekend and the modem for the alarm system had reset to it's default, (1) ring. The fax answers on (2) rings. So guess who takes all the receptions? The computer modem.

          They asked me to please disconnect the offending modem. I told them I could not, would not touch equipment relating to their alarm system. That's up to the alarm system people. =^..^=
          If you'd like a serious answer to your request:
          1) demonstrate that you've read the manual
          2) demonstrate that you made some attempt to fix it.
          3) if you're going to ask about jams include the jam code.
          4) if you're going to ask about an error code include the error code.
          5) You are the person onsite. Only you can make observations.

          blackcat: Master Of The Obvious =^..^=

            Comment

            • vandezo
              I don't know

              100+ Posts
              • Nov 2007
              • 161
              #4
              when i ONHOOK then input the number, usually I hear the sound modem after 3 times sound "tuut" phone. this only just telephone sound not move to sound modem, impressing machine fax not incircuit... i was replace the main control PCB is solve the problem.. but what happen to my main control before

                Comment

                • blackcat4866
                  Master Of The Obvious

                  Site Contributor
                  10,000+ Posts
                  • Jul 2007
                  • 22997
                  #5
                  Are you able to transmit? It's possible that an enduser turned off Auto Reception. If the machine is set to Manual Reception or Answ. Machine it will never answer unless the Start key is pressed to initiate reception. =^..^=
                  If you'd like a serious answer to your request:
                  1) demonstrate that you've read the manual
                  2) demonstrate that you made some attempt to fix it.
                  3) if you're going to ask about jams include the jam code.
                  4) if you're going to ask about an error code include the error code.
                  5) You are the person onsite. Only you can make observations.

                  blackcat: Master Of The Obvious =^..^=

                    Comment

                    • vandezo
                      I don't know

                      100+ Posts
                      • Nov 2007
                      • 161
                      #6
                      Originally posted by blackcat4866
                      Are you able to transmit? It's possible that an enduser turned off Auto Reception. If the machine is set to Manual Reception or Answ. Machine it will never answer unless the Start key is pressed to initiate reception. =^..^=
                      TX is OK,
                      RX is set to auto..
                      my friend say "are you having a fax machine?"...
                      is any setting hwo i made?

                        Comment

                        • blackcat4866
                          Master Of The Obvious

                          Site Contributor
                          10,000+ Posts
                          • Jul 2007
                          • 22997
                          #7
                          I don't understand. Can you rephrase your question?
                          If you'd like a serious answer to your request:
                          1) demonstrate that you've read the manual
                          2) demonstrate that you made some attempt to fix it.
                          3) if you're going to ask about jams include the jam code.
                          4) if you're going to ask about an error code include the error code.
                          5) You are the person onsite. Only you can make observations.

                          blackcat: Master Of The Obvious =^..^=

                            Comment

                            • Oze
                              Ricoh Fanboy

                              1,000+ Posts
                              • Jul 2008
                              • 1663
                              #8
                              Sorry man..but you've completely lost 90% of the techs that could help you...anyone you know with a better grasp of English so that we could help you?

                                Comment

                                • ps/pcl
                                  TECH SPECIALIST
                                  • Jun 2008
                                  • 35
                                  #9
                                  solution

                                  hi dear
                                  even i faced this probem
                                  solution :
                                  backside of the mc u can find fax controller
                                  therer will be two jumpers
                                  remove jumpers and switch on the mc
                                  m/c wil popup error
                                  swith off the m/c
                                  put back the jumpers and switch it on
                                  ur problem ios resolved
                                  if not change the fax controer board

                                    Comment

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