canon IR5020i get code 355-001 after replace HD with a new one (system software installed).
Who know this code mean?
No this code in error code list.
Who know this code mean?
No this code in error code list.
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Re: 355-001 after replace HD on IR5020i
It means there is an issue with the counter pcb.
Since your dtive was pre-loaded, I think there is a mismatch between your machine and the one it was cloned from.
I would reload system software -
Re: 355-001 after replace HD on IR5020i
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E355 error code is due to no communication between the Main-Controller board and the Serial Number board below it. The boards are connected by a 11 PIN yellow connector and cable. This yellow connector must be reseated on the new Main-Controller board when changed. The connector must be seated firmly on the board.
When this error occurs, you must go into Service Mode and clear the error code.
How to clear the error code:
1. Enter Service Mode: Press * Additional Functions, 2&8 simultaneously, then * Additional Functions again.
2. Then select the [COPIER] option. Under [COPIER], select the Function tab.
3. Under the [FUNCTION] tab, select the [CLEAR] option.
4. In [CLEAR] there is a selection E355-CLR. Select it and hit OK.
5. Reboot the machine.
If the error occurs again:
1. Make sure the connection is secure and tight to the Main-Controller board from the connector cable to the Serial Number board below.
2. Re-seat the Main-Controller board into its slot.
3. Go into service mode and clear the error code as explained above.
* If the error still continues, you probably have a bad Serial Number board and it needs to be replaced.**Knowledge is time consuming, exhausting and costly for a trained Tech.**
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Re: 355-001 after replace HD on IR5020i
So thank for Teckat with detail to solve my machine fault.================================================== ===========
E355 error code is due to no communication between the Main-Controller board and the Serial Number board below it. The boards are connected by a 11 PIN yellow connector and cable. This yellow connector must be reseated on the new Main-Controller board when changed. The connector must be seated firmly on the board.
When this error occurs, you must go into Service Mode and clear the error code.How to clear the error code:
1. Enter Service Mode: Press * Additional Functions, 2&8 simultaneously, then * Additional Functions again.
2. Then select the [COPIER] option. Under [COPIER], select the Function tab.
3. Under the [FUNCTION] tab, select the [CLEAR] option.
4. In [CLEAR] there is a selection E355-CLR. Select it and hit OK.
5. Reboot the machine.
If the error occurs again:
1. Make sure the connection is secure and tight to the Main-Controller board from the connector cable to the Serial Number board below.
2. Re-seat the Main-Controller board into its slot.
3. Go into service mode and clear the error code as explained above.
* If the error still continues, you probably have a bad Serial Number board and it needs to be replaced.
But first I must check my machine which it is 5020i or not because it not look like another ir5020i's shop.Comment
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Re: 355-001 after replace HD on IR5020i
Hi guru.
I have checked my copier, it model ir5000.
So, can I use system software of ir5020i for ir5000?
And Error code E0355-002 is occur because of this non match system software.Comment
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Re: 355-001 after replace HD on IR5020i
No you cannot use 5020i on a 5000, it is differentComment
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Re: 355-001 after replace HD on IR5020i
I don't know main controller board #FG6-5979 is which model?
Who know, please.
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**Knowledge is time consuming, exhausting and costly for a trained Tech.**Comment
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Re: 355-001 after replace HD on IR5020i
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As i posted>> both series_5000\6000 & 5020\6020 use the same Main Controller PCB.
(:~
U never go by the label or stamp imprints of part numbers on a board.
U either have it from it's original box, or it has a repair tag attached.
I have never seen or have any records of that part # u posted.
It's not even found on a google search��Last edited by teckat; 12-17-2014, 06:12 PM.**Knowledge is time consuming, exhausting and costly for a trained Tech.**Comment
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Re: 355-001 after replace HD on IR5020i
Thank you so much.
So, do these series use the same system software as 5020i?
I had buy HDD with ir 5020i system software installed, it get code 355-002.
But when I changed to another HDD that I borrowed from friend (machine look like the same), it get code 740-002.
Thank again for your information.Comment
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Re: 355-001 after replace HD on IR5020i
5020\6020 firmware is different than 5000\6000 firmware.
E740
The copier must have the new style Ethernet Board PCB (NIC) installed.
If the copier's firmware (system software) is not up to date, an E740 code will be displayed when the new style NIC is installed in the copier.
The solution is to simply update the copier's firmware to the latest versions.
iR5000\6000
needs _ver.20.01
-----------------------------------------**Knowledge is time consuming, exhausting and costly for a trained Tech.**Comment
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