Canon iR-ADVANCE C2020i E000020-0091

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  • lazo7
    Technician

    50+ Posts
    • Apr 2010
    • 51
    #1

    [Error Code] Canon iR-ADVANCE C2020i E000020-0091

    Hi, I have a problem with Canon iR-ADVANCE C2020i. It keeps giving me error code E000020-0091. A new yellow drum was installed, didn't help. DC controller and laser assembly were also replaced, new firmware installed,but no luck. The problem is definitely related to yellow drum. The yellow drum constantly transfers toner to transfer belt, and in a short period of time looses all toner, when we opened yellow drum assembly to check it, we have realized that there is no toner in it. If anyone had a similar problem, please help. Thanks in advance.
    Last edited by lazo7; 01-12-2015, 12:08 PM.
    Tags: c2020i, canon, e000021-091, error, ir-advance
    • zoraldinho
      teacher-guide-expert-guru

      Site Contributor
      5,000+ Posts
      • Mar 2008
      • 5007
      #2
      Re: Canon iR-ADVANCE C2020i E000020-0091

      Hi Lazo,

      Maybe this bulletin can help! Also dustproof glass must be clean!
      Attached Files
      If it ain't broke, don't fix it
      A picture is worth a thousand words

        Comment

        • freebyrd116
          Technician

          50+ Posts
          • Sep 2012
          • 56
          #3
          Re: Canon iR-ADVANCE C2020i E000020-0091

          Zoraldinho is correct on this one. Remove the laser assy from the left hand side of the machine and clean the dust proof glass on all the windows. I find it easier to remove the laser rather than use the tool provided.

          Once you do it a couple of times it is easy and usually resolves this issue.

          Good luck.

            Comment

            • lazo7
              Technician

              50+ Posts
              • Apr 2010
              • 51
              #4
              Re: Canon iR-ADVANCE C2020i E000020-0091

              Originally posted by zoraldinho
              Hi Lazo,

              Maybe this bulletin can help! Also dustproof glass must be clean!
              Thank you zoraldinho. Tomorrow I'll try doing what the bulletin says. I'll keep you informed. Dustproof glass is clean.

                Comment

                • lazo7
                  Technician

                  50+ Posts
                  • Apr 2010
                  • 51
                  #5
                  Re: Canon iR-ADVANCE C2020i E000020-0091

                  Originally posted by freebyrd116
                  Zoraldinho is correct on this one. Remove the laser assy from the left hand side of the machine and clean the dust proof glass on all the windows. I find it easier to remove the laser rather than use the tool provided.

                  Once you do it a couple of times it is easy and usually resolves this issue.

                  Good luck.
                  Thank you freebyrd116. I have allready removed lasere assy and cleaned dustproof glass, but no luck with that

                    Comment

                    • copier tech
                      Field Supervisor

                      5,000+ Posts
                      • Jan 2014
                      • 8133
                      #6
                      Re: Canon iR-ADVANCE C2020i E000020-0091

                      Did you open the shutter in service mode before you cleaned it?
                      Let us eat, drink, and be merry, because tomorrow we may die!

                      For all your firmware & service manual needs please visit us at:

                      www.copierfirmware.co.uk - www.printerfirmware.co.uk
                      ​

                        Comment

                        • lazo7
                          Technician

                          50+ Posts
                          • Apr 2010
                          • 51
                          #7
                          Re: Canon iR-ADVANCE C2020i E000020-0091

                          Originally posted by copier tech
                          Did you open the shutter in service mode before you cleaned it?
                          No, I've opened it by hand when it was all disassembled...

                            Comment

                            • JPiek
                              Trusted Tech

                              250+ Posts
                              • Oct 2014
                              • 435
                              #8
                              Re: Canon iR-ADVANCE C2020i E000020-0091

                              I think you'll have to go for the 'Big job' then, opening up the copyer and cleaning the tonersensor...
                              Johan

                                Comment

                                • lazo7
                                  Technician

                                  50+ Posts
                                  • Apr 2010
                                  • 51
                                  #9
                                  Re: Canon iR-ADVANCE C2020i E000020-0091

                                  Originally posted by JPiek
                                  I think you'll have to go for the 'Big job' then, opening up the copyer and cleaning the tonersensor...
                                  Allready done that, no luck

                                    Comment

                                    • lazo7
                                      Technician

                                      50+ Posts
                                      • Apr 2010
                                      • 51
                                      #10
                                      Re: Canon iR-ADVANCE C2020i E000020-0091

                                      I have even swapped a hopper from another machine, even that didn't help

                                        Comment

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