Hi all. First time posting here and am hoping someone has seen this problem.
I have a customer that asked us to look at their Canon IR 2200, (we are a Kyocera Dealership but hey...a copier is a copier right?).
I downloaded a service and parts manual and went on site and found tray 1 would not feed consistently. I went into diagnostics and saw tray 1 had over 300k feeds on it and tray 2 had just over 3k feeds so I swapped tray 1 and 2 feed rollers. Machine copied and printed about 75 pages with no jams.
Customer called back the next day with same problem, this time they said the machine makes a noise as well. I removed the front cover of tray 1 and cheated the paper size detect pcb and watched the feed rollers. When the jam occurs, which is a 0102 code, the feed rolls do not turn and there is a straining motor noise. The machine may feed 1,2 or even 3 pages before jamming.
I have searched the first few pages of posts here and nothing really describes the problem, I may have missed it though. I searched for tray 1 jams, 0102, etc. It does appear as though the tray lifts fine and as I said above, it will feed sometimes.
I removed the entire paper feed unit, which is quite a job, but I cannot see anything without tearing into it and it looks quite complex. I have perused the manual, but am kind of figuring there is something not firing, i.e. a clutch, or solenoid, or possibly a motor.
The documentation shows the unit I have out and also a paper feed motor assembly that appears to be near the fuser. I don't think that is causing my problem, but with no experience on these models am not sure.
If you have seen this problem, let me know what to look for.
Any input is appreciated.
Thanks, in advance.
Mike
I have a customer that asked us to look at their Canon IR 2200, (we are a Kyocera Dealership but hey...a copier is a copier right?).
I downloaded a service and parts manual and went on site and found tray 1 would not feed consistently. I went into diagnostics and saw tray 1 had over 300k feeds on it and tray 2 had just over 3k feeds so I swapped tray 1 and 2 feed rollers. Machine copied and printed about 75 pages with no jams.
Customer called back the next day with same problem, this time they said the machine makes a noise as well. I removed the front cover of tray 1 and cheated the paper size detect pcb and watched the feed rollers. When the jam occurs, which is a 0102 code, the feed rolls do not turn and there is a straining motor noise. The machine may feed 1,2 or even 3 pages before jamming.
I have searched the first few pages of posts here and nothing really describes the problem, I may have missed it though. I searched for tray 1 jams, 0102, etc. It does appear as though the tray lifts fine and as I said above, it will feed sometimes.
I removed the entire paper feed unit, which is quite a job, but I cannot see anything without tearing into it and it looks quite complex. I have perused the manual, but am kind of figuring there is something not firing, i.e. a clutch, or solenoid, or possibly a motor.
The documentation shows the unit I have out and also a paper feed motor assembly that appears to be near the fuser. I don't think that is causing my problem, but with no experience on these models am not sure.
If you have seen this problem, let me know what to look for.
Any input is appreciated.
Thanks, in advance.
Mike
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