IR 2200 wants (11 x 17) for (8 1/2x11)

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  • oldschool
    Trusted Tech

    100+ Posts
    • Mar 2007
    • 245
    #1

    IR 2200 wants (11 x 17) for (8 1/2x11)

    Reposting: Mod please delete the thread (IR 2200 wants 11 x 17 for 8 1/2x11 print)

    We have a customer that is using Envisionware's LptOne to vend print jobs. The way the software works is it processes the print job with a virtual printer using a generic PS driver. Once the patron pays for it, it gets handed to the Windows IR2200 print driver to be printed out. I've installed this software with lots of Canon copiers with out any issues but I ran into something strange yesterday.
    Win 7 64 bit
    Two paper drawers 1-letter 2-legal (plain paper for both). Driver settings for copier configuration look correct. There is a finisher installed.
    First test using IR2200 PS driver.
    Only when using the software to send a print job requiring 8 1/2x11 paper, the copier asks for 11 x 17 paper.

    Second test using IR 2200 PCL5 driver.
    Same result.

    Third test using the IR2200 UFRII driver.
    All jobs printed prompted for 11 x 17 regardless of software used.

    Fifth test using another Canon models PCL driver.
    Same as result as third test.

    Fourth test using a generic HP laserjet 5 driver.
    Same as third and fourth.

    My question is: Is there a copier setting or firmware update for this model that makes it compatible with Canon's UFRII driver or a generic PCL driver or is this model only going to work with the IR2200 PS and PCL driver?

    I tend to think it needs the IR2200 driver but the fact that it prompts for 11 x 17 even with Canon's UFRII driver makes me wonder if this is something Canon addressed at a later date.

    I asked the customer if he'd had a tech in to be sure the copier's firmware was up to date. The customer said the tech was in a couple of days ago and told him the copier's firmware was up to date but we all know that customers almost never tell the truth. I want to be very careful with what I tell them as he'd mentioned he'd gotten a hold of a service manual
    Last edited by oldschool; 03-10-2015, 10:22 PM.
    Jamex Tech Support: Saving the world one phone call at a time.
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    • blackcat4866
      Master Of The Obvious

      Site Contributor
      10,000+ Posts
      • Jul 2007
      • 22999
      #2
      Re: IR 2200 wants (11 x 17) for (8 1/2x11)

      You'll have to take a data capture at the MFP to be sure, but I suspect that the application outputting PS2 data probably has embedded tray commands that cannot be overridden.

      In my experience with such applications the print driver is simply a passthrough to direct the print job to the IP address. If tray commands are absent, they can be added via prepended commands. If tray commands are present in the data output from the application, they will override any prepended commands, since the commands in the data follow.

      I can attach a small piece of a PS2 data capture to give you an idea what I'm talking about. Keep in mind however that PS2 print data is a much larger file than PCL6 and much harder to dig down to the tray commands.

      The ultimate answer is to have the maker of the application change the embedded tray commands in the application. =^..^=
      If you'd like a serious answer to your request:
      1) demonstrate that you've read the manual
      2) demonstrate that you made some attempt to fix it.
      3) if you're going to ask about jams include the jam code.
      4) if you're going to ask about an error code include the error code.
      5) You are the person onsite. Only you can make observations.

      blackcat: Master Of The Obvious =^..^=

        Comment

        • oldschool
          Trusted Tech

          100+ Posts
          • Mar 2007
          • 245
          #3
          Re: IR 2200 wants (11 x 17) for (8 1/2x11)

          Thanks for the information.
          It's basically what I told EnvisionWare. They grabbed a bunch of data from the spool and are going to analyze it. It's a strange problem and I've only ever seen it on this model copier. Most of the Canon installs with this software have been with the UFR driver so that's why I tried it. When that wouldn't print at all even with out the EnvisionWare software; I thought there may have been a firmware update from Canon. The customer told me that the Canon tech told him the firmware is no longer available from Canon. I didn't believe it but with a copier this old I guess it's possible that Canon has dropped all support for it.
          Jamex Tech Support: Saving the world one phone call at a time.

            Comment

            • Scottb
              Trusted Tech

              Site Contributor
              250+ Posts
              • Apr 2013
              • 303
              #4
              Re: IR 2200 wants (11 x 17) for (8 1/2x11)

              Originally posted by oldschool
              I thought there may have been a firmware update from Canon. The customer told me that the Canon tech told him the firmware is no longer available from Canon. I didn't believe it but with a copier this old I guess it's possible that Canon has dropped all support for it.
              I've never seen this problem but firmware ver 45.01 is still available from canon.

                Comment

                • blackcat4866
                  Master Of The Obvious

                  Site Contributor
                  10,000+ Posts
                  • Jul 2007
                  • 22999
                  #5
                  Re: IR 2200 wants (11 x 17) for (8 1/2x11)

                  There might be another possibility I missed on the the first read-through. Perhaps the EnvisionWare is outputting PS3 data ... and the iR2200 can only recognize PS2 or PS1 data?

                  Nope. According to the brochure, PS3 is supported ... maybe with a firmware upgrade?

                  http://www.usa.canon.com/cpr/pdf/Bro...00brochure.pdf
                  =^..^=
                  If you'd like a serious answer to your request:
                  1) demonstrate that you've read the manual
                  2) demonstrate that you made some attempt to fix it.
                  3) if you're going to ask about jams include the jam code.
                  4) if you're going to ask about an error code include the error code.
                  5) You are the person onsite. Only you can make observations.

                  blackcat: Master Of The Obvious =^..^=

                    Comment

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