c3220 Drum change gone bad!!!

[jmart77]

I listened to the retentive, conservative techs and decided to do the proper thing and I replaced all the drums, when the drum levels of the cmk were low.... the yellow was still more than 3/4 full , I replaced it anyway, now I have a E0020-0124 code that won't go away . Any help??

[_SuabE_]

I listened to the retentive, conservative techs and decided to do the proper thing and I replaced all the drums, when the drum levels of the cmk were low.... the yellow was still more than 3/4 full , I replaced it anyway, now I have a E0020-0124 code that won't go away . Any help??

Return the used Yellow drum cartridge...

[_SuabE_]

If still giving error replaced install a new yellow toner

[jmart77]

I replaced the toner and put the old drum back in, now the machine is giving me a E0020-0120 code that is what I had before. only now it only does it at start up. What is wrong with this machine I can't charge the customer for the drums I put in, if it did not take care of the problem. now what?

[Luther]

You have a image process controll error, during warm-up the atr sensor reads patches from each drum from left to right, clean the atr sensor and be done with it, good luck

[jmart77]

I cleaned the atr sensor no change in problem! Error code e0020-0180 comes up on initialization.

[jmart77]

I put in the old yellow drum and I got a magenta error code now E0020-0224. Does anybody have any clues as to what is wrong with this machine.

[Guest]

Twice lately i have had E020-0124 when replacing Black 3200/3220 Drums which would not go away. I removed the SALT sensor from the old Drum and fitted it to the new one and it fixed it both times. I think there is a bad batch of SALT sensors causing this problem. From memory it is situated on the left hand side at the rear of the Drum and is held in place by one small screw and has a 3 or 4 pin plug to it. Just remove it and try the one from your old Drum. The SALT sensor is about 2inches(5cm) long and about 1/2 inch(1cm) wide. Good luck,

Andy

[banginbishop]

error code

I think their was a tech bulletin about this when replacing drums. You have to let the machine go cold before replacing drums so the machine can do a process control i.e it has to go below a certain temp or it will give up error codes as the machine doesnt do a process control. We tell all customers to turn the machine off and leave for 30 minutes and it works.

[Oze]

I think their was a tech bulletin about this when replacing drums. You have to let the machine go cold before replacing drums so the machine can do a process control i.e it has to go below a certain temp or it will give up error codes as the machine doesnt do a process control. We tell all customers to turn the machine off and leave for 30 minutes and it works.

That's all well and good when you know in advance that you'll be replacing drums but how many times have you turned up to a customer's machine only to find that the copy quality is rubbish and you need to fit drums.
What happens then?....Turn the machine off and blow out call times by waiting for 15-30 mins for the machine to cool down so you can fit a set of drums
The original -0124 sub-code relates to the Salt sensor in the side of the machine ABOVE the ITB assembly...it's dirty or may need replacing.
The fact that you're getting the error code on more than one drum is a giveaway.

[jmart77]

I put all the old drums back in this machine and cleaned the itb belt and the salt sensor and now it runs. So I put the new drums back in and I still get error codes with the new drums in this machine E0020-0124 so I then put just the yellow drum back in and now I get E0020-0224 at this point I put all the old drums back in this machine and took the new drums to another machine in my shop and installed them! they work great you would say problem solved, however I still need to install new drums in customers machine. Would a dc controller clear work? or is their something I am missing?
Can you believe this?

[alex@wocltd.com]

what firmware is it running?
rember new drum(s) need to be rotated because the toner/dev can pack-illustrated when the drum doesnt rotate ,when pulled out has only one part of the cylinder with any toner on it...

[jmart77]

Just updated the firmware the day before all this started.

********UPDATE******** Removed copier from customers office replaced with Toshiba 3500 it works great, called Canon direct, Tech is scheduled for next week to look at the c3220 in my shop now.

Thanks for all your help guy's . If any of you have anymore Ideas please post, I feel now its a pride thing.

[Guest]

Just updated the firmware the day before all this started.

********UPDATE******** Removed copier from customers office replaced with Toshiba 3500 it works great, called Canon direct, Tech is scheduled for next week to look at the c3220 in my shop now.

Thanks for all your help guy's . If any of you have anymore Ideas please post, I feel now its a pride thing.

I note that a couple of posts ago you said you cleaned the Salt sensor/s. I said in an earlier reply that you need to replace the Salt Sensor/s. I still stand by that. Twice of late i have had faulty Salt Sensors in brand new Drums.No point cleaning them.

Andy

[Oze]

On a side note about iRC3200 drum units.
Lately me and a few other techs have been getting E020-0X84 on install of the new drums.
Usually I pull them back out...shake the hell outta them and they never come back with the error.
You can shake the hell out of them prior to putting them in the machine but you can guarantee that you'll STILL get the error.
Seems like the toner is getting packed hard inside the units during transport.
No dramas...but just thought I'd mention it.