[CQ] Canon IPF605 Printing with solid purple background on win 8 64bit

[FA51]

very odd one, I'm a copier engineer and its rare we get calls to printers but we look at them every now and again, arrived today after a previous engineer ordered a print head for the above machine, new print head installed by customer for CQ issues, now when printing from a win 8 work station local from driver (test page) or a CAD drawing it places an entire purple background on the page, and many other drawings dont print at all (plain page feeds out)

i have updated the firmware and tried latest drivers from canon website to no avail, and oddly, added my laptop via usb (win 7 32bit) and i cant fault it. everything i print from my laptop is fine.

suspect its something to do with his win 8 pc but after deleting all setups and adding new driver fault remains. any suggestions? cheers guys

P.S - i also ran through the print head replacement procedure to ensure it was setup correctly, but with it working off my laptop i assume this is now not a printer issue but either software or a setting somewhere

[V-P]

Re: Canon IPF605 Printing with solid purple background on win 8 64bit

Make a nozzle check from the printer side.

If everything looks fine on that nozzle check - than printer is fine and the problem is computer related.

If there is some issue - than you need to troubleshoot the printer.

[FA51]

Re: Canon IPF605 Printing with solid purple background on win 8 64bit

Nozel check was fine. It actually prints ok on my laptop it's only on the customers system it has the fault. I have 're installed drivers etc and upgraded firmware to no avail. My laptop has a faulty network port so I could only test via USB but I'm guessing this wouldn't affect the fault in question.

[V-P]

Re: Canon IPF605 Printing with solid purple background on win 8 64bit

I never tested the Win 8 drivers yet but my guess is that "smb screw smth up" with those driver settings.

Anyway I would focus on the Win Test page and leave CAD for later.

Did you check all those color management settings ?

Try to change some Emulations or whatever there is by default on that driver section. Maybe smth will come up.

Also install another printer driver (maybe the new ipf 24" serises) and test that driver for the background.

[FA51]

Re: Canon IPF605 Printing with solid purple background on win 8 64bit

Seem to have got around the fault. Installed drivers on the server and shared to the local PC experiencing the issue and it's now working again. Very odd fault - if it printed a windows test page out The text was in black but every line seemed to he highlighted with a purple background.CAD drawing had same issue. Solid purple background. Fresh install on the local PC had zero effect and firmware update didn't either. Customer wouldn't allow us to setup the driver on another PC so we resorted to the server and shared to the one PC using the printer and it worked a treat. I will update if the server falls over aswell as it's worked fine for a couple of months.