Canon IRC 2380i - Laod Paper (A4)

[Canuck]

Re: Canon IRC 2380i - Laod Paper (A4)

ADS/APS(auto drawer selection/auto paper selection) set correctly? Make sure eligibility is turned on for the trays

[SAZ911]

Re: Canon IRC 2380i - Laod Paper (A4)

ADS/APS(auto drawer selection/auto paper selection) set correctly? Make sure eligibility is turned on for the trays

Hi Canuck,

Tried the Auto Paper / Drawer selection, but Eligibility is something i haven't even though of, will give it a try and let you know what happens.

Thanks again.....

[Canuck]

Re: Canon IRC 2380i - Laod Paper (A4)

Hi Canuck,,

That's exactly my problem, it comes up, even if i print a test page, specifically asking it to print from tray 1, 2 & 4.

Ive reinstalled drivers, used different pc's, including my own laptop, and it comes up randomly, I would say 7 out of 10 print jobs.

Could it have something to do with the image processor or firmware, because as i said above Ive checked, rechecked and checked again that the settings are as they should be. I have even set paper size override to on as we get load LTR issues from time to time, as our standard is A4 and not LTR.

If it was a settings issue it would have come up by now as the client has had the device for over 4 years and printed over 500 000 pages.

Thanks for your input, much appreciated ,

cheers,

When you tell it to print from a specific tray, are you doing this at the driver(Gray Windows Print Box)? or in the application? THE APPLICATION WILL OVER-RIDE THE DRIVER,REGARDLESS OF WHAT PAPER TRAY YOU TELL IT IN THE DRIVER(Windows Print Box)