iR ADV C2030i ERROR CODE E020-0391

Collapse
X
 
  • Time
  • Show
Clear All
new posts
  • pinheiro
    Technician

    50+ Posts
    • May 2009
    • 51

    #1

    [Error Code] iR ADV C2030i ERROR CODE E020-0391

    Hi,

    Can please I get help on this ERROR code, happened in 4 units at this stage and when I try to follow the procedure from service bulletin, it keep damage the Bk drum.

    Any feedback it will be appreciated.

    Thanks in advance

    Pinheiro
  • Northwestservice
    Trusted Tech

    Site Contributor
    100+ Posts
    • Jan 2011
    • 140

    #2
    Re: iR ADV C2030i ERROR CODE E020-0391

    E020 0391 05 Title ATR Sensor (Bk) error or toner supply error
    Detection The average value of detected inductance sampling value
    is equal to or higher than the specified value (0x0F)
    Remedy 1. Check if the Drum Unit (Bk) is installed.
    2. Check the Drum Unit Relay PCB (Bk) (UN29)
    3. Check the Drum Unit Memory PCB (Bk) (UN33)
    4. Check the harness/connector between the DC Controller
    PCB (UN09/ J25) and the Drum Unit Relay PCB (Bk)
    (UN29).
    5. Replace the Drum Unit (Bk).
    6. Replace the DC Controller PCB (UN09)

    I had this once in a remote village service call I ended up reusing the old drum chip

    Comment

    • Tricky
      Field Supervisor

      Site Contributor
      2,500+ Posts
      • Apr 2009
      • 2620

      #3
      Re: iR ADV C2030i ERROR CODE E020-0391

      Read all about it

      020 irc2000.pdf

      Comment

      • pinheiro
        Technician

        50+ Posts
        • May 2009
        • 51

        #4
        Re: iR ADV C2030i ERROR CODE E020-0391

        Hi

        Thanks for you help, but unfortunately I did try all this procedures before with no success, so I was expect to get something new or in more details cos it become more complicate to stop 4 copiers all with exactly the same problem.

        Thanks any way...

        Regards

        Comment

        • pinkia
          Technician
          • May 2009
          • 19

          #5
          Re: iR ADV C2030i ERROR CODE E020-0391

          Originally posted by pinheiro
          Hi

          Thanks for you help, but unfortunately I did try all this procedures before with no success, so I was expect to get something new or in more details cos it become more complicate to stop 4 copiers all with exactly the same problem.

          Thanks any way...

          Regards

          Dear Friend
          clean laser unit and patch sensor, then try to install drum unit.

          Second solution is illogical but it works for me.
          reinstall second drum unit give a command of 4 or 5 copies interrupt the same then install new drum unit.

          Comment

          • pinheiro
            Technician

            50+ Posts
            • May 2009
            • 51

            #6
            Re: iR ADV C2030i ERROR CODE E020-0391

            Thanks for you help...

            I'm busy doing the first solution now...

            Please can you be more specific and clear on second solution, sorry for that, I'm from Portuguese country and my English are so bad, and it sound good solution.

            Thanks

            Comment

            • copier tech
              Field Supervisor

              5,000+ Posts
              • Jan 2014
              • 8144

              #7
              Re: iR ADV C2030i ERROR CODE E020-0391

              When you say " it keep damage the Bk drum" what exactly do you mean?
              Let us eat, drink, and be merry, because tomorrow we may die!

              For all your firmware & service manual needs please visit us at:

              www.copierfirmware.co.uk - www.printerfirmware.co.uk

              Comment

              • pinheiro
                Technician

                50+ Posts
                • May 2009
                • 51

                #8
                Re: iR ADV C2030i ERROR CODE E020-0391

                Hi,

                It sound like the Drum when "init" it turn in wrong way and it drop the starter and get the error code, a soon that happened, the drum you can't use anymore even in deferent device.

                When you initialise the New Drum into other machine, you can steel get few copiers or printers on fault one but after 5 or 6 pages the system it measures and it makes accurately the same...

                The fault drum, even on new machine it pickup that error.

                I have now 5 units getting the same problem at my workshop.

                Please any help will be appreciated.

                Comment

                Working...