[Error Code] Epsom AM C4000. Error 031008

[MrEdge]

Hi Guys
We've just taken on Epsom as a brand (sales and service) and have just come up against this error code........031008. Anyone out there in the world of Epsom come across this one before or may be offer a fix?

[ihatefinishers13]

Haven't had the code before, but it looks like it could be a condensation issue. Try turning the machine off for 12 hours and see what happens. Looks to be a scary code, as it could mean head unit failure. You should hopefully be within the warranty though, but check the manual and diagnose it that way.

[lopakad1]

I was wondering if any of you had resolved this issue or had any ideas because just had it happen tech-support wants me to replace the print head that I’m not sure. Do you guys have any advice

[ihatefinishers13]

I was wondering if any of you had resolved this issue or had any ideas because just had it happen tech-support wants me to replace the print head that I’m not sure. Do you guys have any advice

Your print head should have a 3 year warranty on it, hopefully. Just warranty it and replace it. It's very easy to replace

[Hart]

Make sure you're on the last firmware, but yeah there is a note about a new head that fix the 031008 VBS over-voltage Error

"3 year warranty"
It's funny how it's different between region or country, in Europe (AFAIK) the default warranty is 1 year with On-site service and you can extend it to a 3/4/5 years On-site service or 5 years parts only (what we do).

[ihatefinishers13]

Make sure you're on the last firmware, but yeah there is a note about a new head that fix the 031008 VBS over-voltage Error

"3 year warranty"
It's funny how it's different between region or country, in Europe (AFAIK) the default warranty is 1 year with On-site service and you can extend it to a 3/4/5 years On-site service or 5 years parts only (what we do).

We do the same. Initially the machines had only a 1 year warranty, but then they extended it to 3 following the second shipment of machines. Our first batch, 15 of the first 315 4000's that came out, aren't covered, but the other 150 we've purchased since are covered for 3, and we purchase the extra 4 years for everything. Also helped us on a 21000 that needed a printhead, we definitely weren't looking forward to dropping 2.5k on one.