konica bizhub 350 aborts and resets every minute

[DOE]

konica 350 that was fine when they left on friday and today it turns on and goes to ready and you can make copies but 10 seconds after making copies abort message comes up, says code 0x0000999 for about 20 seconds then resets itself and you can copy again. it also happens about every minute it sits there unused. goes to abort then resets. never had this happen before, any ideas thanks

[Phrag]

Re: konica bizhub 350 aborts and resets every minute

Well, if that code fits between 0x00000000 and 0x000fffff or something, then it points to the MFBS board. Thats straight out of the service manual. OS processing system failure.

[bachirabouzeid]

Re: konica bizhub 350 aborts and resets every minute

Probably the problem is in the MFB but 1st try to reinstall the firmware

[JR2ALTA]

Re: konica bizhub 350 aborts and resets every minute

Let it reboot without the network cable plugged in. If it's fine then you have a corrupt print job repeatedly trying to get through. It's usually Google Maps for some reason. Track down which workstation or server and clear the queue.

[blackcat4866]

Re: konica bizhub 350 aborts and resets every minute

I had a bizhub 364e recently that would turn Off and On at 30 second intervals, that turned out to be a hard drive. =^..^=

[allan]

Re: konica bizhub 350 aborts and resets every minute

I have found that reseating the MFPB the ram and the NVram sometimes fix this problem. Disable the and unplug the fax card helped before.

[DOE]

Re: konica bizhub 350 aborts and resets every minute

Let it reboot without the network cable plugged in. If it's fine then you have a corrupt print job repeatedly trying to get through. It's usually Google Maps for some reason. Track down which workstation or server and clear the queue.

THANK YOU!!!! This was the solution. i unplugged network cable and copier worked fine. had them clear the queue and it all worked great!!!!!! really appreciate everyones advice!!!!

[sauce_boss]

Re: konica bizhub 350 aborts and resets every minute

This can also happen if they have the port in their driver set to LPR instead of RAW. Just something to check to keep it from coming back in the future.

[DadO]

Re: konica bizhub 350 aborts and resets every minute

Same happened to me last year. After doing all steps ( reseting mem boards, fax, machine...) machine worked like charm but when I plug network cable, it hits abort code almost instant...Now imagine argument between me and It guy who blamed machine....

[wseyller]

Re: konica bizhub 350 aborts and resets every minute

There is actually a special firmware for this model and the series above it that helps sometimes with the issue. I have even done this firmware flash and it would then allow the job causing the issue to finally print out.

The change log says that it is for issue when printing from Google maps site but it helps with other causes.

There are other situations that this firmware doesn't help with for example using the wrong print driver or when using Macs 😂

For 200/250/350 series it is 4040-0100-H3U-80-002

For 222/282/362 series it is A11U-0100-H12-08-002

Sent from my XT1254 using Tapatalk

[fixthecopier]

Re: konica bizhub 350 aborts and resets every minute

Let it reboot without the network cable plugged in. If it's fine then you have a corrupt print job repeatedly trying to get through. It's usually Google Maps for some reason. Track down which workstation or server and clear the queue.

I had one yesterday doing this. Cleared the que and it worked fine.