Bizhub 283 fax issue.

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  • fixthecopier
    ALIEN OVERLORD

    2,500+ Posts
    • Apr 2008
    • 4714
    #1

    Bizhub 283 fax issue.

    I went to a church to install 2 maintence items they had purchased. When i got there the machine had a code on it that pointed to the control board. I talked them into buying one of our bizhub 283's from an old contract.

    They called this morning and wanted the machine today. I pulled one out with a low meter that looked like new. Was testing the machine and had a problem. The machine had a fax board but the fax was never set up or used. I set the board in the program. the machine would recieve a fax with no issue. When I try to send, nothing. I went through all the settings and found no issue so I called KM tech support. The guy had one in his shop and went through all the settings with me. We changed a lot of them, to "dumb down" the machine. Nothing worked. Tech support concluded I had a bad board. Not very likely in my opinion but I went to the warehouse and pulled another board of a machine. Got the same result. At this point I saw another 283 behind me someone had pulled to sell. It was from the same batch of machines. Fax worked fine. Had about the same meter, and we were close to our delivery time, so I took the one that worked.

    I know it has to be something stupid, but tech support couldn't help, so I need some help. Any ideas?
    The greatest enemy of knowledge isn't ignorance, it is the illusion of knowledge. Stephen Hawking
    Tags: None
    • blackcat4866
      Master Of The Obvious

      Site Contributor
      10,000+ Posts
      • Jul 2007
      • 22997
      #2
      Re: Bizhub 283 fax issue.

      I know this sounds obvious, but was the option Set or UnSet in System2 > Option Board?
      Did you initialize the fax, like during setup? =^..^=
      If you'd like a serious answer to your request:
      1) demonstrate that you've read the manual
      2) demonstrate that you made some attempt to fix it.
      3) if you're going to ask about jams include the jam code.
      4) if you're going to ask about an error code include the error code.
      5) You are the person onsite. Only you can make observations.

      blackcat: Master Of The Obvious =^..^=

        Comment

        • fixthecopier
          ALIEN OVERLORD

          2,500+ Posts
          • Apr 2008
          • 4714
          #3
          Re: Bizhub 283 fax issue.

          Originally posted by blackcat4866
          I know this sounds obvious, but was the option Set or UnSet in System2 > Option Board?
          Did you initialize the fax, like during setup? =^..^=
          At first it was unset, which did not give me the option to even dial the number. I set the board and that's when it would receive faxes. I did initialize it. If I didn't have to rush the working box out the door, I would have put the machines side by side and copy all the settings. All else fails I will have to find another machine and compare. The error is 81, no answer.

          I loved the simplicity of the bizhub 250. All I had to do was set it to G3 and was done.
          The greatest enemy of knowledge isn't ignorance, it is the illusion of knowledge. Stephen Hawking

            Comment

            • allan
              RTFM!!

              5,000+ Posts
              • Apr 2010
              • 5462
              #4
              Re: Bizhub 283 fax issue.

              Are u sure the fax card is set to line1?
              Whatever

                Comment

                • blackcat4866
                  Master Of The Obvious

                  Site Contributor
                  10,000+ Posts
                  • Jul 2007
                  • 22997
                  #5
                  Re: Bizhub 283 fax issue.

                  The initialize should have defaulted all the fax settings. What region was selected? US preferably.
                  Is your enduser on a PBx (digital phone line) or analog?
                  And you're connecting the phone line to the LINE connection?

                  Some of these things seem obvious, but it's the simple things the catch us up in the end. =^..^=
                  If you'd like a serious answer to your request:
                  1) demonstrate that you've read the manual
                  2) demonstrate that you made some attempt to fix it.
                  3) if you're going to ask about jams include the jam code.
                  4) if you're going to ask about an error code include the error code.
                  5) You are the person onsite. Only you can make observations.

                  blackcat: Master Of The Obvious =^..^=

                    Comment

                    • fixthecopier
                      ALIEN OVERLORD

                      2,500+ Posts
                      • Apr 2008
                      • 4714
                      #6
                      Re: Bizhub 283 fax issue.

                      Originally posted by blackcat4866
                      The initialize should have defaulted all the fax settings. What region was selected? US preferably.
                      Is your enduser on a PBx (digital phone line) or analog?
                      And you're connecting the phone line to the LINE connection?

                      Some of these things seem obvious, but it's the simple things the catch us up in the end. =^..^=
                      Come to think of it, I don't remember selecting the region. Have to drive a couple of hours to put firmware in an old Xerox. I'll check it when I get back.
                      The greatest enemy of knowledge isn't ignorance, it is the illusion of knowledge. Stephen Hawking

                        Comment

                        • wseyller
                          Service Manager

                          1,000+ Posts
                          • Sep 2012
                          • 1129
                          #7
                          Re: Bizhub 283 fax issue.

                          Try to factory reset the copier and hdd format to make sure. Make sure firmware is good and up to date. Sounds like fax card is ok, so I would try a different mfp board.

                          Assuming you installed the fax card correctly per the installation manual.

                          Sent from my XT1254 using Tapatalk

                            Comment

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