c5501

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  • CrapAimer
    Trusted Tech

    250+ Posts
    • Jan 2010
    • 296
    #1

    c5501

    Hi All

    have a problem with a C5501 It has a double image, have changed the fuser belt and roller also the transfer cleaning unit, it is always in the same position, any help appreciated

    George
    Tags: None
    • habik
      Service Manager

      Site Contributor
      1,000+ Posts
      • Apr 2010
      • 2013
      #2
      Re: c5501

      When you print A3 multiples does it move on the page with same distance or over to next page.
      Or
      Is it spot on the same place every print?

      Also what are the measurements between the images?
      .OK Google! ... will I need Berrocca this morning?
      Firmwares HERE

        Comment

        • CrapAimer
          Trusted Tech

          250+ Posts
          • Jan 2010
          • 296
          #3
          Re: c5501

          Hi

          On A3 the first half of the copy is coming out on the second bit if that makes sense. if I was copying 2 a4's on to A3 the first a4's image would be on the second bit.

          George

            Comment

            • Mick01
              Trusted Tech

              250+ Posts
              • Nov 2012
              • 362
              #4
              Re: c5501

              Hi,
              All colours or just one??
              You haven't by chance left the orange screws inside the drum? this wil cause your issue.
              If you stop the paper before it enters the fusing unit does the double image issue appear?
              Hope this helps

                Comment

                • blackcat4866
                  Master Of The Obvious

                  Site Contributor
                  10,000+ Posts
                  • Jul 2007
                  • 22930
                  #5
                  Re: c5501

                  If you can get a measurement between intervals and specific colors affected, I can give you a more specific answer. So far it could still be one or more of the drums, one or more of the developing units, or fuser. I like "orange screws" thing. I've found that a few times myself. =^..^=
                  If you'd like a serious answer to your request:
                  1) demonstrate that you've read the manual
                  2) demonstrate that you made some attempt to fix it.
                  3) if you're going to ask about jams include the jam code.
                  4) if you're going to ask about an error code include the error code.
                  5) You are the person onsite. Only you can make observations.

                  blackcat: Master Of The Obvious =^..^=

                    Comment

                    • CrapAimer
                      Trusted Tech

                      250+ Posts
                      • Jan 2010
                      • 296
                      #6
                      Re: c5501

                      Many thanks for the replies, it was the orange screws all sorted

                      Thanks
                      George

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