Customer emptied waste container and installed but machine has waste toner box installation error. Install waste toner box and close all doors. Please help as in field and 10 minutes from customer office. Frank/ActionPhotocopy
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Re: How to reset bizhub 552(black + white) after emptying toner waste container
Make sure Window..is cleaned!On right side make sure tap is hitting senor...put paper if broken off...that's all -
Re: How to reset bizhub 552(black + white) after emptying toner waste container
Block sensor with paper...put box inComment
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Re: How to reset bizhub 552(black + white) after emptying toner waste container
If you are talking about where the window on waste toner box enter i just put paper there but nothing happens whe i close door. Same message stays.Comment
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Re: How to reset bizhub 552(black + white) after emptying toner waste container
Does the waste toner box life need to be reset on control panel?Comment
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Re: How to reset bizhub 552(black + white) after emptying toner waste container
Oops and rotation sensor.
That happened on the "e" range where the machine does not even stop if you remove the box. No detection at all.WhateverComment
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Re: How to reset bizhub 552(black + white) after emptying toner waste container
The correct solution is to Replace the box not empty it.
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Re: How to reset bizhub 552(black + white) after emptying toner waste container
Sure, just like you can you use after market toner; or poorly cut or humid paper; but there are consequences to your actions. You get what you pay for, cutting corners only leads to bigger issues down the road. In my 9yrs of experience it is Always better to do it right the first time then have to go back and re-do it. What is your time worth to you? Surely more than that inexpensive waste toner box....
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Re: How to reset bizhub 552(black + white) after emptying toner waste container
There are three ways that KM detects waste toner:
1) the window: There is no easy way to get to the window to clean it. If you get water in there you will end up with a disaster.
2) the flag: There is a flag that blocks a photointerrupter to identify the presence of the bottle. Customers routinely break this off.
3) the agitation sensor: If the waste toner agitator cannot rotate, you'll get a waste bottle indication. You need to be able to rotate the agitator manually.
Don't waste your time. Encourage the enduser to buy waste bottles. =^..^=If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
blackcat: Master Of The Obvious =^..^=Comment
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Re: How to reset bizhub 552(black + white) after emptying toner waste container
I saw the 2 sensors on the front left bottom of machine. The photointerruptor for the window and the one the flag that turns and engages sensor. I did not see a third which is probably why still same problem. Customer told me she emptied waste and had to do it 4 times as there was still toner in container. I am thinking customer prpbsly broke the flag for sensor that detects container though i missed the sensor. Is it front right side?
i can check the parts and service manual when i get back in morning. Not familiar with thus machine. Have done several calls on it. Thanks to all for your info and help. I will post results when call is finished. FrankLast edited by axyun; 10-27-2015, 12:55 PM.Comment
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Re: How to reset bizhub 552(black + white) after emptying toner waste container
I have reused the same waste box on a C360 probably 15 times.
Imagine a landfill.
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Re: How to reset bizhub 552(black + white) after emptying toner waste container
I only see 2 sensors over to the left. One is ps23 which I guess is the rotation sensor which sees the rotating flag at bottom of waste box. the other sensor is a few inches away and higher . it is ps54 which sees window on waste box. I did not see any other sensors. This the the black and white 552 NOT the color C552. Any additional help is appreciated very much. FrankComment
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