Bizhub c353 black copies and horrible noise

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  • brent
    Service Manager

    Site Contributor
    1,000+ Posts
    • Nov 2008
    • 1212

    #1

    Bizhub c353 black copies and horrible noise

    Pulled the transfer belt out. The blade looked ok. It did not flip but I have never heard such s noise. And black copies. Help!
    thank you
    Brent
  • MVPunisher
    Trusted Tech

    Site Contributor
    100+ Posts
    • May 2013
    • 209

    #2
    Re: Bizhub c353 black copies and horrible noise

    I feel like the retraction clutch caused this for me once. It was a while back. Not a fun job if thats it,

    Comment

    • copyman
      Owner / Technician

      Site Contributor
      2,500+ Posts
      • Sep 2005
      • 4621

      #3
      Re: Bizhub c353 black copies and horrible noise

      Could be the toner recycling system is backed up with hard toner. Hopefully I'm wrong because this is no easy job! I have heard of some replacing the machine instead of attempting this repair.

      By the way the retraction clutch repair is not fun but is easy compared to repairing the clogged toner recycling tube!

      Best of luck

      Comment

      • brent
        Service Manager

        Site Contributor
        1,000+ Posts
        • Nov 2008
        • 1212

        #4
        Re: Bizhub c353 black copies and horrible noise

        I will recheck I did look in the recycling end of the transfer belt and it was not stuck.. if this is like the c360 I have done those before.. not really fun but doable.. its just the noise is way different.. the c360 had a different type. this one is just screaming with a high pitched sound and the toner collection box was not packed or anything.. I will revisit and report back
        thanks
        brent

        Comment

        • Copier Addict
          Aging Tech

          Site Contributor
          10,000+ Posts
          • Jul 2013
          • 14510

          #5
          Re: Bizhub c353 black copies and horrible noise

          A blocked toner recycling system isn't going to cause black copies/prints. I would be leaning toward black IU.

          Comment

          • brent
            Service Manager

            Site Contributor
            1,000+ Posts
            • Nov 2008
            • 1212

            #6
            Re: Bizhub c353 black copies and horrible noise

            went down there today. different noises I hear.. the belt is not bound and all 4 image units are not bound. fuser rotates as well. it sounds like it is something to do with the belt
            copies are horrible.. and I am going to try to insert one as a sample here thanks
            brentimage.jpg

            Comment

            • Synaux
              Service Manager

              Site Contributor
              1,000+ Posts
              • Mar 2012
              • 1224

              #7
              Re: Bizhub c353 black copies and horrible noise

              Have you looked at the gears that drive the Transfer Belt??
              edit *that is ugly--upload a video of the sound if can*

              Comment

              • brent
                Service Manager

                Site Contributor
                1,000+ Posts
                • Nov 2008
                • 1212

                #8
                Re: Bizhub c353 black copies and horrible noise

                I don't know how to upload a video. If it. It's nasty though. And yes I have manually rotated the gears they drive the belt. They seem fine

                Comment

                • Synaux
                  Service Manager

                  Site Contributor
                  1,000+ Posts
                  • Mar 2012
                  • 1224

                  #9
                  Re: Bizhub c353 black copies and horrible noise

                  Originally posted by brent
                  I don't know how to upload a video. If it. It's nasty though. And yes I have manually rotated the gears they drive the belt. They seem fine
                  We do not condone posting of nasty videos here, sir.

                  Comment

                  • brent
                    Service Manager

                    Site Contributor
                    1,000+ Posts
                    • Nov 2008
                    • 1212

                    #10
                    Re: Bizhub c353 black copies and horrible noise

                    i thought about it after I had written it. Lol. I will be back on this problem this next week. And I hope I can get it. And I hope you all have a wonderful thanksgiving.
                    Brent

                    Comment

                    • allan
                      RTFM!!

                      5,000+ Posts
                      • Apr 2010
                      • 5462

                      #11
                      Re: Bizhub c353 black copies and horrible noise

                      Originally posted by copyman
                      Could be the toner recycling system is backed up with hard toner. Hopefully I'm wrong because this is no easy job! I have heard of some replacing the machine instead of attempting this repair.

                      By the way the retraction clutch repair is not fun but is easy compared to repairing the clogged toner recycling tube!

                      Best of luck
                      Takes 7 hours flat to fix that. But that comes with a code.
                      The waste toner collection coil can and does bind up from compressed toner. The gear slipping makes one hell of a noise.
                      Whatever

                      Comment

                      • Synaux
                        Service Manager

                        Site Contributor
                        1,000+ Posts
                        • Mar 2012
                        • 1224

                        #12
                        Re: Bizhub c353 black copies and horrible noise

                        Originally posted by allan
                        Takes 7 hours flat to fix that. But that comes with a code.
                        The waste toner collection coil can and does bind up from compressed toner. The gear slipping makes one hell of a noise.
                        Yea I have heard stories. Someone even posted a video of doing it, but I can't seem to find it.

                        Comment

                        • habik
                          Service Manager

                          Site Contributor
                          1,000+ Posts
                          • Apr 2010
                          • 2013

                          #13
                          Re: Bizhub c353 black copies and horrible noise

                          I never had waste toner compacted in exhaust tubes (augers). You can actually pull the auger out when you have the ITB drive taken out.

                          I did however have had toner hopper auger mechanism being seized, mainly in Cyan. And to fix that, if you are lucky try to vacuum out the toner from hoppers from the top of the machine whilst imaging units, ITB and erase lamps are out (for easier access and open the bottom hopper shutters. With a bit of a luck you get the crumbed toner out. If not, this can follow.

                          Syanux- did you mean these videos? I can make another which is make the noise as I have one machine in the office :P. Lekker.

                          .OK Google! ... will I need Berrocca this morning?
                          Firmwares HERE

                          Comment

                          • EarthKmTech
                            Step aside, noob

                            1,000+ Posts
                            • May 2009
                            • 2139

                            #14
                            Re: Bizhub c353 black copies and horrible noise

                            Originally posted by habik
                            I never had waste toner compacted in exhaust tubes (augers). You can actually pull the auger out when you have the ITB drive taken out.

                            I did however have had toner hopper auger mechanism being seized, mainly in Cyan. And to fix that, if you are lucky try to vacuum out the toner from hoppers from the top of the machine whilst imaging units, ITB and erase lamps are out (for easier access and open the bottom hopper shutters. With a bit of a luck you get the crumbed toner out. If not, this can follow.

                            Syanux- did you mean these videos? I can make another which is make the noise as I have one machine in the office :P. Lekker.
                            Seen this done by another tech once, scared for life. Had it happen to me once in the field, sent the machine to the crusher - i dont want any part of that crap

                            Comment

                            • brent
                              Service Manager

                              Site Contributor
                              1,000+ Posts
                              • Nov 2008
                              • 1212

                              #15
                              Re: Bizhub c353 black copies and horrible noise

                              replaced the belt today. the noise is gone but the copies are still very bad.. any other thoughts?

                              thanks
                              brent
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