konica c35 jams when duplexing

[DOE]

customer complained of jamming running 2 sided copies. i took a new ream of paper with me and my paper ran fine where hers jammed every 2 copies. you could feel the moisture in paper. went out again today and her paper is fine but still jams only when duplexing. i find a paper all smashed up between fuser and plate that lays on top of it and one folded up in fuser like a accordion. i put in another fuser and have same results. rollers are clean and look fine. not familiar with this machine. thanks for any ideas

[copier tech]

Re: konica c35 jams when duplexing

These crappy little machines will jam if the paper is poor or damp, especially on duplex. A simple test is if on single side the print comes out curled then the paper is damp.

Fitting a NEW fuser might help, fitting a used one doesn't really help.

[Tomo-1]

Re: konica c35 jams when duplexing

This is a common problem with these machines. There is a solenoid under the transfer bed section which has a small rubber piece under the actuator arm. Remove this rubber piece as it becomes soft and sticky, this will help a lot. There are various KM TADs for this problem.