KM Bizhub C554 LK-101 V3 Installed Bizhub Marketplace

Collapse
X
Collapse
 
  • Page of 2
  • Time
  • Show
Clear All
new posts
Previous 1 2 template Next
  • Timoteo82
    Technician
    • Feb 2009
    • 39
    #16
    Re: KM Bizhub C554 LK-101 V3 Installed Bizhub Marketplace

    Originally posted by emujo
    The ROM (along with all other components) would be updated by the firmware. There is nothing physical to replace here (outside of a possible bad system board or SSD). Ver 72 can be dropped back to ver 70, if your USB device is not working, try another one or format it and try again. I would try the softswitch change before anything else, your browser will still work. Emujo
    Do I need to remove the license on a firmware update? that seems a bit excessive right?

      Comment

      • allan
        RTFM!!

        5,000+ Posts
        • Apr 2010
        • 5459
        #17
        Re: KM Bizhub C554 LK-101 V3 Installed Bizhub Marketplace

        Originally posted by Timoteo82
        Do I need to remove the license on a firmware update? that seems a bit excessive right?
        Not sure why? The LMS server think it is in use after you reload it after a crash.
        We have lost a licence like that but i am not sure what happened.
        Whatever

          Comment

          • emujo
            Field Supervisor

            2,500+ Posts
            • Jun 2009
            • 3009
            #18
            Re: KM Bizhub C554 LK-101 V3 Installed Bizhub Marketplace

            Typically, no, a firmware reload will not cause a loss of any installed licenses. HDD formats and MFP initialization can, and you would have to enlist the LMS group to recover the license. Of course, if you wind up with a problem while loading firmware I guess the license info could be lost, but I've never seen it happen. If changing the softswitch doesn't help then drop down your firmware to G20-70 per the marketplace admin guide. KM Japan may have updated the MFP Card (rom) to a version that is not acceptable in version 72. This was one of those updates that resolved (supposedly) a ton of issues. Emujo
            If you don't see your question answered in the forum, please don't think it's OK to PM me for a personal reply...I do not give out firmware and/or manuals.

              Comment

              • Timoteo82
                Technician
                • Feb 2009
                • 39
                #19
                Re: KM Bizhub C554 LK-101 V3 Installed Bizhub Marketplace

                We were able to get this installed on an E-Series model instead. We are running into a new error. When we log in with the sharepoint app it says user authentication denied. however we can log in via the web browser fine with this user.

                  Comment

                  • B0265
                    Senior Tech

                    500+ Posts
                    • Jan 2007
                    • 718
                    #20
                    Re: KM Bizhub C554 LK-101 V3 Installed Bizhub Marketplace

                    We had the same problem, enable the time adjustment settings (NTP) in the network settings. We also used the DOMAIN\USERNAME format for the login.

                      Comment

                      Previous 1 2 template Next
                      Working...