Konica C368 Troble code CD011 D011 or F114

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  • Brett GS
    Trusted Tech

    100+ Posts
    • Jun 2013
    • 154
    #46
    Re: Konica C368 Troble code CD011 D011 or F114

    Originally posted by blackcat4866
    I have some information about this topic.
    The codes are CD010, CD011, CD050, and CFA14. Also you might experience spontaneous rebooting of the MFP, several times a day.

    There is a firmware update to the SATA Controller that resolves this. The way the bulletin reads, if you have no symptoms yet, load Preventative Firmware version GXX-B0. If you have symptoms, load Recovery Tool GXX-A8. Both update the SATA controller firmware to version G00-04.

    If you cannot enter firmware uploading mode, or your MFP reboots spontaneously, you may have:
    1) Poor HDD ground (its just a wimpy leaf spring on one of the HDD shoulder screws).
    2) Re-seat MFPB connectors.
    3) Replace MFPB.
    4) Replace HDD.
    I reformed the HDD ground so I had better spring pressure. It would be simple to add a ground wire too. I also reseated the MFPB connectors. After that the machine entered firmware upload mode, and took the Recovery Tool GXX-A8.

    Enjoy! =^..^=
    Hi all
    Tried this today but no matter what i do and what usb stick i use all i get is the 2 fins.
    Anyone else had this?

      Comment

      • habik
        Service Manager

        Site Contributor
        1,000+ Posts
        • Apr 2010
        • 2013
        #47
        Re: Konica C368 Troble code CD011 D011 or F114

        Originally posted by Brett GS
        Hi all
        Tried this today but no matter what i do and what usb stick i use all i get is the 2 fins.
        Anyone else had this?
        For how long you have those 2 fins? Don't wait for the Dutch, he ain't helping much.

        When formating the stick do you name the stick ABC or something?
        I am now formating sticks only on powered USB ports and using Windows Format and Partition utility
        FAT 32
        I used 2GB cheap and 4GB Verbatim without issue.(and trust me I have almost chucke these sticks until I had some drivers updated on my VM machine)
        Had also issue on Desktop PC one of the USB ports joint with card readers just wouldn't format the stick correctly, i could copy and start loading firmware but it often came with certain parts of firmware as NG.

        Hope this helps.
        .OK Google! ... will I need Berrocca this morning?
        Firmwares HERE

          Comment

          • blackcat4866
            Master Of The Obvious

            Site Contributor
            10,000+ Posts
            • Jul 2007
            • 22999
            #48
            Re: Konica C368 Troble code CD011 D011 or F114

            Originally posted by blackcat4866
            I have some information about this topic.
            The codes are CD010, CD011, CD050, and CFA14. Also you might experience spontaneous rebooting of the MFP, several times a day.

            There is a firmware update to the SATA Controller that resolves this. The way the bulletin reads, if you have no symptoms yet, load Preventative Firmware version GXX-B0. If you have symptoms, load Recovery Tool GXX-A8. Both update the SATA controller firmware to version G00-04.

            If you cannot enter firmware uploading mode, or your MFP reboots spontaneously, you may have:
            1) Poor HDD ground (its just a wimpy leaf spring on one of the HDD shoulder screws).
            2) Re-seat MFPB connectors.
            3) Replace MFPB.
            4) Replace HDD.
            I reformed the HDD ground so I had better spring pressure. It would be simple to add a ground wire too. I also reseated the MFPB connectors. After that the machine entered firmware upload mode, and took the Recovery Tool GXX-A8.

            Enjoy! =^..^=
            Originally posted by Brett GS
            Hi all
            Tried this today but no matter what i do and what usb stick i use all i get is the 2 fins.
            Anyone else had this?
            You replaced an MFPB? Then you replaced the HDD? =^..^=
            If you'd like a serious answer to your request:
            1) demonstrate that you've read the manual
            2) demonstrate that you made some attempt to fix it.
            3) if you're going to ask about jams include the jam code.
            4) if you're going to ask about an error code include the error code.
            5) You are the person onsite. Only you can make observations.

            blackcat: Master Of The Obvious =^..^=

              Comment

              • B0265
                Senior Tech

                500+ Posts
                • Jan 2007
                • 718
                #49
                Re: Konica C368 Troble code CD011 D011 or F114

                Originally posted by Brett GS
                Hi all
                Tried this today but no matter what i do and what usb stick i use all i get is the 2 fins.
                Anyone else had this?
                If you are using the recovery tool set HHD=unset in service mode and detach the HDD first.

                  Comment

                  • Brett GS
                    Trusted Tech

                    100+ Posts
                    • Jun 2013
                    • 154
                    #50
                    Re: Konica C368 Troble code CD011 D011 or F114

                    Originally posted by B0265
                    If you are using the recovery tool set HHD=unset in service mode and detach the HDD first.
                    Tried that thanks and still nothing.
                    Havent replaced mfp yet,getting the mfp reset at our head office this week and will see what happends.

                      Comment

                      • Brett GS
                        Trusted Tech

                        100+ Posts
                        • Jun 2013
                        • 154
                        #51
                        Re: Konica C368 Troble code CD011 D011 or F114

                        Originally posted by Brett GS
                        Tried that thanks and still nothing.
                        Havent replaced mfp yet,getting the mfp reset at our head office this week and will see what happends.
                        Seemed to be my 3 usb flash drives as mentioned earlier in this thread.
                        Got a new 8 gig one and was able to do the sata recovery with out any issues on two machines.

                          Comment

                          • Sharptech56
                            Trusted Tech

                            100+ Posts
                            • Feb 2016
                            • 100
                            #52
                            Re: Konica C368 Troble code CD011 D011 or F114

                            I have all three codes also "an internal error has occurred system will reboot" appears daily if not more . I have a MFP pwb and a hard drive to replace. Is there anything I have to know about installing these things
                            I couldn't find a procedure in the service manual .

                              Comment

                              • Copier repairman
                                Technician
                                • Aug 2019
                                • 86
                                #53
                                Re: Konica C368 Troble code CD011 D011 or F114

                                will need the following files
                                You can help me.
                                canonrp@naver.com
                                jabattgg@gmail.com


                                Recovery Tool firmware
                                A7PU0Y0-F000-GXX-A8


                                Preventive firmware
                                A7PU0Y0-F000-GXX-B0


                                USB-BOOT firmware
                                A7PU0Y0-F000-GG3-54


                                USB-FW firmware
                                A7PU0Y0-F000-GC3-54


                                USB-SATA firmware
                                A7PU0Y0-F000-GXX-A6

                                  Comment

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