Konica C368 Troble code CD011 D011 or F114

[copytechman]

Re: Konica C368 Troble code CD011 D011 or F114

Yep! That sounds about right. We still have one in our workshop waiting for the "Repaired" board to be returned! The machine has spent more time in the workshop than it has at the customers! We have loaned them their own machine. We upgraded them because their machine was unreliable. Ironic eh!

Sent from my Nexus 5 using Tapatalk

Yeah it is! We still have their original machine too... I sure hope it doesn't come to that!

Regards!

[B0265]

Re: Konica C368 Troble code CD011 D011 or F114

Just got an email from KM and here is bulletin 10041 copied and pasted:

Error codes C-D010, C-D011, C-FA14 or miscellaneous HDD errors that may occur on these machines can be corrected using the instructions contained in Remedy knowledgebase article KBA00028014. This article contains complete information, including a link to the reset.zip file on the FTP site, the username, and password. The download issues that some people have experienced with this link have been resolved.
After downloading the file, unzip it and follow the included directions.
If you still have difficulty after following the directions above, contact the SSD Contact Support Center.

Each reset file is 706MB, Reset1.zip & Reset2.zip, one for each of 2 different scenarios. Downloaded them to have just in case we need them. Now I'm not sure how to tell which reset to use. I don't know if the Reset1.zip file is old and then KM came up with a better plan or what. They are definitely good at making things difficult to understand, though. I bet there will be another bulletin, or 2 or 3 out clarifying it.

Can you upload the bulletin? I can't find anything on the European KM site.
We have also had C-40A3 on two Machines besides the C-D010/C-D011/C-D050/C-FA14 codes.

[hotfuser]

Re: Konica C368 Troble code CD011 D011 or F114

Can you upload the bulletin? I can't find anything on the European KM site.
We have also had C-40A3 on two Machines besides the C-D010/C-D011/C-D050/C-FA14 codes.

Did you get the C-40A3 code after you upgraded the firmware?

as i have reoprted this too KM

[copytechman]

Re: Konica C368 Troble code CD011 D011 or F114

Did you get the C-40A3 code after you upgraded the firmware?

as i have reoprted this too KM

Not seen that code, just the cd codes and the cfa code. Put new hdd in, been good for about an hour or so so far. But am monitoring. It wouldn't take the new drive @ first for some reason.

Regards.

Oh and board is back ordered. Go figure.

[andyf424]

Re: Konica C368 Troble code CD011 D011 or F114

This bulletin has been updated quite a few times in the last couple days. Originally, it stated to replace the HDD if the machine froze at the two towers, which mine did. I popped in a new drive and it still froze at two towers, old bulletin said to then replace MFPB. After talking with SSD this morning hoping for a different solution, they got me the newest version. First I loaded GXX-A6 to a thumbdrive, that supposedly repairs the MFPB's SATA communication. Then I was able to load GG3-54, which is a special firmware that addresses these codes. After that I reloaded movie data and address book and it seems to be running, it's been up all day code free.

Supposedly this has been quite the sh%t show over at Konica, I really hope they have this figured out. These seem to be decent machines otherwise.

[copytechman]

Re: Konica C368 Troble code CD011 D011 or F114

This bulletin has been updated quite a few times in the last couple days. Originally, it stated to replace the HDD if the machine froze at the two towers, which mine did. I popped in a new drive and it still froze at two towers, old bulletin said to then replace MFPB. After talking with SSD this morning hoping for a different solution, they got me the newest version. First I loaded GXX-A6 to a thumbdrive, that supposedly repairs the MFPB's SATA communication. Then I was able to load GG3-54, which is a special firmware that addresses these codes. After that I reloaded movie data and address book and it seems to be running, it's been up all day code free.

Supposedly this has been quite the sh%t show over at Konica, I really hope they have this figured out. These seem to be decent machines otherwise.

I have both the gxx and gg3 firmware, do you load the full firmware for both? Gxx then gg3?

Regards.
(I know about the bulletin, which states not to load, just the boot) which do you do?

[andyf424]

Re: Konica C368 Troble code CD011 D011 or F114

First gxx-a6, that doesn't show the normal firmware screen, it just automatically loads.
Second load gg3-54, that pulls up the usual firmware update screen, I updated all.
Third reload address book and movie data (I replaced HDD, you may not have to)

[B0265]

Re: Konica C368 Troble code CD011 D011 or F114

Did you get the C-40A3 code after you upgraded the firmware?

as i have reoprted this too KM

We have the C-40A3 on two machines, one of the Machines started with this code without any previous C-Dxxx codes (only a couple of C-FA14 in the history).
On the other Machine it started with C-D011/D050 and then C-40A3 after the FW upgrade.

[copytechman]

Re: Konica C368 Troble code CD011 D011 or F114

Went to site, machine would take firmware then not take it. I'm waiting on the board, I've already replaced the hdd. And lost my codes because my code backup wouldn't reload after the firmware update. Said it wasn't the same machine!!! Arg!!!

Regards!

[copylogic]

Re: Konica C368 Troble code CD011 D011 or F114

My understanding is that the firmware released this week will recover a machine that is currently in an error state ( displaying c code / will not accept firmware) the final fix to prevent machines failing with CD011 D011 or F114 is still some weeks away.

[B0265]

Re: Konica C368 Troble code CD011 D011 or F114

We fixed the first one (a C258) today. In this case we did only the SATA FW update (Gxx-A6) and after that the machine was up and running.

[srvctec]

Re: Konica C368 Troble code CD011 D011 or F114

We fixed the first one (a C258) today. In this case we did only the SATA FW update (Gxx-A6) and after that the machine was up and running.

Details on exactly what the symptoms, codes, etc. were before you fixed it, please.

[B0265]

Re: Konica C368 Troble code CD011 D011 or F114

Details on exactly what the symptoms, codes, etc. were before you fixed it, please.

Machine was showing "preparing scan and fax" for a few minutes then C-D011. If you looked in the error code logs you could also find several C-D050.
When trying to update FW in the normal way it did hang at two grey bars.

[copytechman]

Re: Konica C368 Troble code CD011 D011 or F114

Replaced the mfp board today, been about an hour or so, no codes.. Yet.

Regards!

[jotunn]

Re: Konica C368 Troble code CD011 D011 or F114

Have you ever had a problems with firmware upload in those machines?