Hi all -
18 leased machines, 5 of which are locking up. It is very hard to reproduce the lockups. Reset machine, plug in ethernet cable and the panel will lockup within minutes. You cannot access the copier via the browser either. Occasionally a random error will appear that's very general "Internal Error, machine restarting". Machines are all on the same network, some on the same subnet. Updated drivers, fax is not the cause. Konica reps say that they have checked the RAM and HD and diagnostics report OK. The same 5 machines were having the same issue approx 3 months ago and a firmware update appeared to have fixed it. One machine is brand new and having the issue. Other symptoms are: 1. Random jobs that say "Deleted due to error" 2. Staff reports that the machine is offline 3. Machine still pingable when locked up
Has anyone experienced the touchscreen locking up and freezing? I have searched and see that people have had it freeze on the logo but that does not happen for me. It boots, prepares the scanning and copying then locks up 2-4 minutes after. Sometimes, It will work for hours! Konica has been zero help for this and blames our network. That's OK but they won't tell me whats causing their device to lockup!
Thanks for any help.
18 leased machines, 5 of which are locking up. It is very hard to reproduce the lockups. Reset machine, plug in ethernet cable and the panel will lockup within minutes. You cannot access the copier via the browser either. Occasionally a random error will appear that's very general "Internal Error, machine restarting". Machines are all on the same network, some on the same subnet. Updated drivers, fax is not the cause. Konica reps say that they have checked the RAM and HD and diagnostics report OK. The same 5 machines were having the same issue approx 3 months ago and a firmware update appeared to have fixed it. One machine is brand new and having the issue. Other symptoms are: 1. Random jobs that say "Deleted due to error" 2. Staff reports that the machine is offline 3. Machine still pingable when locked up
Has anyone experienced the touchscreen locking up and freezing? I have searched and see that people have had it freeze on the logo but that does not happen for me. It boots, prepares the scanning and copying then locks up 2-4 minutes after. Sometimes, It will work for hours! Konica has been zero help for this and blames our network. That's OK but they won't tell me whats causing their device to lockup!
Thanks for any help.
Comment