IC-402 doesn't work

[Haroldbfix]

I have entered in admin, password is 12345678

Ok almost there, you should see a "network" tab on the touch panel.

[jorge]

yes, I do

[jorge]

is incorect to give you my personal email adress in this forum because you can send me all information that you have about this problem

[Haroldbfix]

when I send a print the data green light flash in MFP like getting the information but don't make any print

I just notice this information. if you are getting a flashing light then you network setting on the MFP is correct. Ok lets back up for a second. unplug the machine and replug. Then hit the utility button, user, print reports then configuration or any test page and see if it print. You might have to load some paper in the bypass. Unfortunately im not in front of a C350 right now.

[Haroldbfix]

Im at haroldbfix@yahoo.com

[jorge]

yes, i made a counter report very good, and I can make an scanner document to my network.

[Haroldbfix]

yes, i made a counter report very good, and I can make an scanner document to my network.

Can you print out a config page, or ps test page? the counter page doesnt use the print controller, a config page will though.

[jorge]

you are right, I couldn't make a confuguration, ps and pcl print, then I went to computer put the machine ip adress in explorer and when open the page escope software is says SOCKET ERROR. days ago I moved memory from its place, do you think i have to remove all memory?

thanks

[mitchl]

Jorge, am I correct in that you changed from the external IC-402 Fiery to the internal controller? If this is the case have you changed the controller type? I skimmed through the thread and didn't see where that was mentioned but could have missed it.

[jorge]

thank mitchl, can you tell me how can I do that?

[mitchl]

thank mitchl, can you tell me how can I do that?

I do believe I remember you saying that you knew how to get into service mode, so do that and select system 2, then Image Controller Setting, once there set it to controller type 0 (zero) it should currently be on controller 1 (one) for the 402 Fiery. Keep in mind this will initialize everything regarding print settings so be prepared to set up things from square one. Below may give you a better idea as to what gets reset when this operation is performed.

Note on returning the setting from “Controller 1” to “Controller 0”.
• Selecting “Controller 0” will initialize the following settings made while “Controller 1”
was selected. Reset the following items as necessary when using the Internal Standard
Controller.
<Control Panel on the machine>
• Setting items included in [Network Setting] available from [Administrator Setting].
(Except [Status Notification Setting] and [Prefix/Suffix Setting] available from the following
setting. [Administrator Setting] → [Network Setting] → [Detail Setting].)
• The following setting
[Administrator Setting] → [User Authentication /Account Track] →[General Settings]

→

[External Server]

• The following setting
[Administrator Setting] → [System Connection] → [IS OpenAPI Setting]
• Mailbox Destination (scan)
• Information on the original specified by the Program Destination
• [User Setting] → [Initial Setting] → [Scan]

<Page Scope Web Connection>

Have at it and if you have a hard time doing the network part ask HARROLDBFIX as he seems real good at that part of the program.

[RockETop]

I am in domincan republic we have problem with energy in a black out using my bizhub c351 when I turned it on says turn on the controller but the machine is ready to copy but I can't make a print, can somebody tell how can I make a print without the fiery? or how can I get a HD with system software included?
because I think, the problem is in fiery's HD, I tasted all memory and they are good.

thanks a lot for your help.

jorge

Going back to the original problem. Will a new HDD fix this issue? I got the same issue on a C450 w/ an IC-402. Is there a limit on the size of the HDD?

[mitchl]

Going back to the original problem. Will a new HDD fix this issue? I got the same issue on a C450 w/ an IC-402. Is there a limit on the size of the HDD?

It really depends has the HDD gone bad or does it need to have the system software reloaded and /or both? HD replacement should be of the same size and speed as whats in the machine, most likely its a very common drive that can be purchased on Ebay for almost nothing......... KM will ream you price wise for pretty generic stuff.

[jorge]

I want to thank HAROLD AND MITCHL for your help, the problem was solved,
I did all MITCHL said, system 2 and type 0 it was in position 1.
About ROCKETOP said, maybe i need the same HD it came, 80gb with system fiery included. if you want to send me something, and you can make a mirror to your HD.

caribecopier@codetel.net.do

[jorge]

can you tell me where can I buy system software for IC-402?

thanks