Overlay on copier

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  • rrrohan
    Service Manager

    Site Contributor
    1,000+ Posts
    • Sep 2011
    • 1977
    #1

    Overlay on copier

    Simple question

    We have one C454e that has the overlay option on the copier under "Stamp / Watermark" (i think thats what its called)

    Just got a brand new copier im setting up and it doesnt have this option

    Both have the UK (Upgrade Kit)

    Both are running same FW version, forget exactly what version but trust me its the latest

    What am I missing??
    Tags: overlay
    • Synthohol
      Certified Konica Expert

      Site Contributor
      5,000+ Posts
      • Mar 2016
      • 5737
      #2
      Re: Overlay on copier

      HardDrive?
      We know a thing or two because we've seen a thing or two.
      The medication helps though...

        Comment

        • antone
          Trusted Tech

          250+ Posts
          • Oct 2014
          • 344
          #3
          Re: Overlay on copier

          Originally posted by rrrohan
          Simple question

          We have one C454e that has the overlay option on the copier under "Stamp / Watermark" (i think thats what its called)

          Just got a brand new copier im setting up and it doesnt have this option

          Both have the UK (Upgrade Kit)

          Both are running same FW version, forget exactly what version but trust me its the latest

          What am I missing??
          What UK...kit

          Sent from my SM-N920V using Tapatalk

            Comment

            • rrrohan
              Service Manager

              Site Contributor
              1,000+ Posts
              • Sep 2011
              • 1977
              #4
              Re: Overlay on copier

              Originally posted by antone
              What UK...kit

              Sent from my SM-N920V using Tapatalk
              UK204. Its extra 2GB of RAM. Thought I read somewhere it was required.

              Originally posted by Synthohol
              HardDrive?
              Yep all detecting ok

                Comment

                • antone
                  Trusted Tech

                  250+ Posts
                  • Oct 2014
                  • 344
                  #5
                  Re: Overlay on copier

                  Originally posted by rrrohan
                  UK204. Its extra 2GB of RAM. Thought I read somewhere it was required.



                  Yep all detecting ok
                  Thanks

                  Sent from my SM-N920V using Tapatalk

                    Comment

                    • Synthohol
                      Certified Konica Expert

                      Site Contributor
                      5,000+ Posts
                      • Mar 2016
                      • 5737
                      #6
                      Re: Overlay on copier

                      Uk204 is usually used for an ioption like lk101 web browser.
                      Was any license purchased?
                      We know a thing or two because we've seen a thing or two.
                      The medication helps though...

                        Comment

                        • emujo
                          Field Supervisor

                          2,500+ Posts
                          • Jun 2009
                          • 3009
                          #7
                          Re: Overlay on copier

                          Overlay requires the UK 204, you say both MFPS have the extra memory...Have you printed out a config sheet to see if the extra 2 gb ram is detected? Emujo
                          If you don't see your question answered in the forum, please don't think it's OK to PM me for a personal reply...I do not give out firmware and/or manuals.

                            Comment

                            • rrrohan
                              Service Manager

                              Site Contributor
                              1,000+ Posts
                              • Sep 2011
                              • 1977
                              #8
                              Re: Overlay on copier

                              Originally posted by emujo
                              Overlay requires the UK 204, you say both MFPS have the extra memory...Have you printed out a config sheet to see if the extra 2 gb ram is detected? Emujo
                              Yeah both confirmed 4GB

                              Might compare bitswitch printouts

                              Kinda awkward as customer was shown the feature and wants to use it to photocopy keys onto a document ready for signature

                                Comment

                                • rrrohan
                                  Service Manager

                                  Site Contributor
                                  1,000+ Posts
                                  • Sep 2011
                                  • 1977
                                  #9
                                  Re: Overlay on copier

                                  [Soloution]

                                  Turned out to be faulty machine RAM (not the UK204)

                                  Even though the memory test was run for about 20 mins and reported no faults so Id suggest not relying on that test

                                    Comment

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