[Misc] Bizhub C308/C368 firmware update problem [POTENTIAL SOLUTION]

[jotunn]

In case of machine hanging with two fins while firmware upgrade with USB memory - try to rename two files on your USB memory FW0002 folder:

- initramfs.gz.uboot to initra~1.ubo
and
- mb86s73eb.dtb to mb86s7~1.dtb

[emujo]

Re: Bizhub C308/C368 firmware update problem [POTENTIAL SOLUTION]

Can you go little further as to what this is doing, and why? Emujo

[jotunn]

Re: Bizhub C308/C368 firmware update problem [POTENTIAL SOLUTION]

OK

During firmware upgrade with some USB memories machine stops with two fins displayed on screen (and stays in this stage forever), so I started digging and found that machine can't find proper ramdisk image on USB memory:

[...]
reading FW0002/Image
5335136 bytes read
reading FW0002/initra~1.ubo
** Unable to read file FW0002/initra~1.ubo **
reading FW0002/mb86s7~1.dtb
28708 bytes read
Wrong Ramdisk Image Format
Ramdisk image is corrupt or invalid
u-boot> <- machine stops here

Environment variable for bootup process looks like:
bootcmd=fatload usb 0 80008000 FW0002/Image;fatload usb 0 82000000 FW0002/initra~1.ubo;fatload usb 0 81000000 FW0002/mb86s7~1.dtb;bootm 80008000 82000000 81000000

So someone in Konica Minolta has defined file names in old FAT16 style (SFN - short file names, 8.3 style), although all the files on USB memory has newer LFN names typical for FAT32.
In theory (and in most cases) it should work without problems, but in this case it doesn't. I don't know if this is a problem of buggy FAT implementation in U-Boot used in KM machines,
or a problem with FAT formatting in newer OS'es, but definitely files with long names such as initramfs.gz.uboot and mb86s73eb.dtb can't be used to boot as their SFN doesn't exist for U-Boot.
So making a copy of those files with short filenames in FAT16 style - initra~1.ubo and mb86s7~1.dtb can solve problems.

But all theory need a proof - I have only one machine in this moment, a machine with a broken SATA controller (HDD is unreadable) and I can't upgrade firmware (kernel panic because of non-existent HDD),
but after filename change my machine started to boot farther than described above (<- machine stops here).

So maybe someone can try this solution.

[DadO]

Re: Bizhub C308/C368 firmware update problem [POTENTIAL SOLUTION]

Can u try not to upload firmware and wait few day's for new release?

[jotunn]

Re: Bizhub C308/C368 firmware update problem [POTENTIAL SOLUTION]

You don't get it at all

This problem cannot be solved by other firmware version - it doesn't matter if you have G00-16, G00-54 or G00-84.
I thought that C224(e) series was picky about USB memories, but current machines are much worse in this case (for me only?) - memories that worked for C224 (and I could format them, delete, repartition and so on), for new machines doesn't work at all. Moreover, I had one working memory for C308 which stopped working after quick format under Windows 7 - formatting has changed something definitely, so it was logical for me that maybe it's a problem in my computer, but nothing could help - neither formatting in another computer with Windows 7 (even with special tools), nor formatting under different OS'es (Linux, MacOS X).

So the problem lies (mainly) in the machine - I think someone has just used buggy/not patched version of U-Boot while designing firmware for new machine line.

[tech51]

Re: Bizhub C308/C368 firmware update problem [POTENTIAL SOLUTION]

Just adding to this.
We have found that if you hold the stop button down too long after the black dot appears on the screen, the update will stop at the two fin stage.
Release the button as soon as the dot appears.
I know it doesn't sound likely but we've had two engineers on areas 150 miles apart report this back.
Cheers...

[toshibadale]

Re: Bizhub C308/C368 firmware update problem [POTENTIAL SOLUTION]

For 8 series machines you must create a folder in the root called FW0002 and put firmware in it. For 7 series it is FW0001. Must be FAT32 also. And these machines are picky about USB sticks, and all security functions on stick must be removed.

[gerryproulx]

Re: Bizhub C308/C368 firmware update problem [POTENTIAL SOLUTION]

I have tried multiple usb sticks and different firmwares to no result on a brand new c368 just sticks on 2 bars. I have tried changing the file names and get a firmware error so that doesn't work.

[jotunn]

Re: Bizhub C308/C368 firmware update problem [POTENTIAL SOLUTION]

What kind of error?

[habik]

Re: Bizhub C308/C368 firmware update problem [POTENTIAL SOLUTION]

There is a firmware bug. See the TABT1600559EN

[gerryproulx]

Re: Bizhub C308/C368 firmware update problem [POTENTIAL SOLUTION]

just says firmware error occured

[habik]

Re: Bizhub C308/C368 firmware update problem [POTENTIAL SOLUTION]

Regards to USB sticks.
I am using 1GB and 4GB Stick
Try this: Download fresh zipped or (.exe) firmware to downloads folder and whilst still zipped, copy it from downloads to your USB Stick. Then run the Unzipp or .exe sequence within the root of USB Stick. Once unzipped rename the folder containing the firmware to FW0002 or FW0001 respectively for the series of machine you have as suggested by Toshibadale. Hope this works for you. I had few nightmares even with the e-series firmware till I worked out and started using this method. And it works even on virtual machines. Takes longer, but worked for me. What I have noticed is that, when erasing a stick there sits one firmware file that has protection on it and being asked if I am sure to erase or delete it. I wonder if it does Goofes around when copied from diferent directory to a USB stick. Fun Fun Fun

[jotunn]

Re: Bizhub C308/C368 firmware update problem [POTENTIAL SOLUTION]

There is a firmware bug. See the TABT1600559EN

I had this problem also - with Sandisk Cruzer Blade. However this is something else than my problem.


I did further research, and found that in my case there is a problem with FAT implementation in MS Windows - documentation says that first three letters of long filename extension should be translated to short filename extension, but...

$ dir /x init*

2016-03-03 03:57 1 734 036 INITRA~1.UB~ initramfs.gz.uboot

in my case as you can see there's a tilde instead of the third letter. So, for U-boot looking for initra~1.ubo it's completely different file

[gerryproulx]

Re: Bizhub C308/C368 firmware update problem [POTENTIAL SOLUTION]

if I do it that way I have FW0002 in the root and FW0002 as a subfolder inside it and the machine boots to ready

[habik]

Re: Bizhub C308/C368 firmware update problem [POTENTIAL SOLUTION]

if I do it that way I have FW0002 in the root and FW0002 as a subfolder inside it and the machine boots to ready

OK which firmware are you trying to load?

Try to copy the subfolder FW0002 (containing firmware) 5 Copy FW0002 subfolder to the main directory of USB stick.JPGto the root of USB.