Bizhub 364e (FK-511) intermittent fax image rotating 90 degrees

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  • blackcat4866
    Master Of The Obvious

    Site Contributor
    10,000+ Posts
    • Jul 2007
    • 22999
    #16
    Re: Bizhub 364e (FK-511) intermittent fax image rotating 90 degrees

    Are the received faxes also reduced to 64%? =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

      Comment

      • copyrooks
        Trusted Tech

        Site Contributor
        100+ Posts
        • Oct 2013
        • 208
        #17
        Re: Bizhub 364e (FK-511) intermittent fax image rotating 90 degrees

        Originally posted by techie0419
        WHAZZAP BRO??!!!!

        Digging up an old thread, but these issues never fully die. Apparently. Same issue on a C558. Outbound faxes rotate 90 degrees. KM had said similar things when I opened a ticket a few months ago. Update firmware. Try a new fax board.

        Two fax lines, though. Trying to isolate which board was having the issue, I had initially set Line 1 to Tx/Rx, and Line 2 to Rx Only. Issue recurred. Okay, swapped the boards around, same setup. Original Line 2 became Line 1, Tx/Rx, and the other board was Rx Only. Seemed to work fine for a couple of months until I said something about it to one of the onsite IT guys. Jinxed it, perhaps. Got a call back, it happened again.

        I'm about to call SSD back to see if they have any other recommendations, but I figured I'd check here first. Did y'all ever figure out a solution?
        I had a similar issue with a C558 but with scans being rotated. I didn't end up making a ticket because I didn't believe the customer at first. After testing sure enough it would happen. I performed the adjustments for the ADF like you're setting up for first time , and I updated the fw to the latest available and after multiple tests the problem seemed to be resolved. A month goes by and the customer was complaining about the same issue. After multiple tests I never saw the issue happen but the customer kept claiming it would happen. I replaced ps10 (A5C1M50100), ps11 (A108M50000), vr1 (A1UDM50100) , after looking at a few copytechnet forum posts and glancing at the theory. They have not called since but my next thing to try is the adf board and checking with KMBS for any suggestions. Good luck

          Comment

          • techie0419
            Technician
            • Apr 2017
            • 36
            #18
            Re: Bizhub 364e (FK-511) intermittent fax image rotating 90 degrees

            Inbound faxes come through at the normal orientation and zoom ratio. This only affects outgoing faxes. And not every time.

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