C308 papercut integration issue after MFP board change.

[wseyller]

Re: C308 papercut integration issue after MFP board change.

Not sure if it is a country difference or something. In the US we don't have bulletins with a value such as the one you provided. Our technical bulletins are 4 and 5 digit decimal value. Our knowledge base article IDs have a KBA prefix.

Anyway you could email me the bulletin to wseyller@gmail.com

Thanks

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[tech51]

Re: C308 papercut integration issue after MFP board change.

Not sure if it is a country difference or something. In the US we don't have bulletins with a value such as the one you provided. Our technical bulletins are 4 and 5 digit decimal value. Our knowledge base article IDs have a KBA prefix.

Anyway you could email me the bulletin to wseyller@gmail.com

Thanks

Sent from my Nexus 6P using Tapatalk

Cant email it I`m afraid (company rules etc). However the key search words are deploy or papercut.

In all honesty though it only says to change the dipswitch, nothing else.

[wseyller]

Re: C308 papercut integration issue after MFP board change.

Cant email it I`m afraid (company rules etc). However the key search words are deploy or papercut.

In all honesty though it only says to change the dipswitch, nothing else.

Well I couldn't find anything on the KM site. I'm thinking the resource I have is different from yours which doesn't surprise me. For example I have found bulletins on this forum from techs in Europe that are not available on the US side.

But I did find info on the Papercut site that shows the softswitch that you mentioned concerning the C654e. Though it is concerning a different type of error I will give it a try when I get back from vacation.

Thanks

380004: Konica Bizhub C654e - Error=9, Message=Fatal

We have had some customers report that sometimes these devices will report the following status in the Device Status area in the PaperCut web admin console, when setting up the device for the first time.
Started (with errors)
Error: changeAuthenticationSetting: error=9, message=Fatal
If you see this error during setup, the advice from Konica Minolta is to contact your KM dealer to check that the following setting is configured:
SW Switch setting number 43:
Set to Bit Assignment 00000011 / Hex Assignment 03
Please note that this setting change is performed within the tech rep mode interface and may require the KM dealer to do this.

[wseyller]

Re: C308 papercut integration issue after MFP board change.

Back at work now!!!

The dipswitch is soft switch 43 set to hex 03.

This applies to the 4,7and 8 series machines.

I will try to find the bulletin number later.

Hope this helps...

Bulletin numberTAGB1600365EN

This fixed it right up.

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[tech51]

Re: C308 papercut integration issue after MFP board change.

This fixed it right up.

Sent from my Nexus 6P using Tapatalk

Great news.
I have more & more customers using papercut and other solutions, so it's good to know about this switch!
Cheers.....