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  • CrapAimer
    Trusted Tech

    250+ Posts
    • Jan 2010
    • 296
    #1

    +368

    hI

    Having trouble upgrading the firmware on a +368, keeps coming up this function is not available anyone came across this before, tried formatting the stick and putting it back on but still the same

    Thanks George
    Tags: None
    • emujo
      Field Supervisor

      2,500+ Posts
      • Jun 2009
      • 3009
      #2
      Re: +368

      It sounds like you are not pressing the stop key at power up with the USB stick inserted into front port( should see a small black dot while MFP boots to firmware up mode). You would get this message if you inserted a USB stick while the MFP was still prepping the user box/scan modes. Emujo
      If you don't see your question answered in the forum, please don't think it's OK to PM me for a personal reply...I do not give out firmware and/or manuals.

        Comment

        • CrapAimer
          Trusted Tech

          250+ Posts
          • Jan 2010
          • 296
          #3
          Re: +368

          Got the wee black dot ?? weird one

            Comment

            • mo0651
              Service Manager

              1,000+ Posts
              • Apr 2009
              • 1054
              #4
              Re: +368

              Are you leaving the front door open??

                Comment

                • Woxner
                  Senior Tech

                  500+ Posts
                  • Jul 2011
                  • 808
                  #5
                  Re: +368

                  front door does not need to be open . make sure the folder is Fw001 leave all the files in this folder after it is unzipped. try a smaller usb. biggest i have used on these is 16 gb

                    Comment

                    • rindraintsoa
                      Technician

                      50+ Posts
                      • Sep 2010
                      • 55
                      #6
                      Re: +368

                      Hello all,
                      we have also the same problem, if anyone can help it will be great.

                        Comment

                        • HuronMan
                          Technician

                          50+ Posts
                          • Jul 2009
                          • 68
                          #7
                          Re: +368

                          I had to flash one of these things to get rid of the b003's, a couple of weeks ago. I tried 3 different drives. A 2G and 2 16G's. I went and bought a new Sandisk 16G and it finally worked. I dunno.

                            Comment

                            • rindraintsoa
                              Technician

                              50+ Posts
                              • Sep 2010
                              • 55
                              #8
                              Re: +368

                              hi all,
                              I have tried diferent sticks but with no result. I found always the black dot in the right corner, and the machine is not responding like it is making an infinite loop. Anybody have a suggestion?

                                Comment

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