[Misc] Photo.scr Virus Causing Bizhub C550 To Print until out of paper

[bungapads]

If i leave my machine on, I get a file photo.scr file that starts a print job and then prints all the paper in the machine. This keeps happening. It happens multiple times in the history, usually hours apart once from Admin and once from ftp. does anyone know how to "scan" or remove this virus from a C550 Bizhub? (photo.scr). Do you know anything about this issue? Help

[tech51]

Re: Photo.scr Virus Causing Bizhub C550 To Print until out of paper

Surely this a problem with your computer system, not the copier.
Ive never heard of a copier getting a virus.

[tech51]

Re: Photo.scr Virus Causing Bizhub C550 To Print until out of paper

Although having read another thread where you say you reloaded a fiery, there's a chance you have got a virus on that.
Where did you get the fiery software from?

[bungapads]

Re: Photo.scr Virus Causing Bizhub C550 To Print until out of paper

Although having read another thread where you say you reloaded a fiery, there's a chance you have got a virus on that.
Where did you get the fiery software from?

I got the software from a copier tech (supposedly from Konica Minolta) from this forum. I actually shut my computer off and then left the printer on last night with a small amount of paper in it. Sure enough when I came in all the paper was printed. There were two print jobs, one said the source was Admin and the other was FTP. The first page always says "This program cannot be run in DOS mode" and then each page is printed with random letters and symbols, a couple lines per page. The jobs are 900 plus pages. the name of the print job is photo.scr. I checked wtih various companies and have run all types of virus scan, etc on the computer, but no luck finding the photo.scr file.

Can the machine be printed to from a remote location? If so, could i disable this feature? How?

Bizhub C550.

If you think I need to redo something or reinstall something, what would that be? and, do you have the files?

[bungapads]

Re: Photo.scr Virus Causing Bizhub C550 To Print until out of paper

Surely this a problem with your computer system, not the copier.
Ive never heard of a copier getting a virus.

I got the software from a copier tech (supposedly from Konica Minolta) from this forum. Yesterday, I actually shut my computer off and then left the printer on last night with a small amount of paper in it. Sure enough when I came in all the paper was printed. There were two print jobs, one said the source was Admin and the other was FTP. The first page always says "This program cannot be run in DOS mode" and then each page is printed with random letters and symbols, a couple lines per page. The jobs are 900 plus pages. the name of the print job is photo.scr. I checked wtih various companies and have run all types of virus scan, etc on the computer, but no luck finding the photo.scr file.

Can the machine be printed to from a remote location? If so, could i disable this feature? How?

Bizhub C550.

If you think I need to redo something or reinstall something, what would that be? and, do you have the files?

[Albonline]

Re: Photo.scr Virus Causing Bizhub C550 To Print until out of paper

isolate the copier from the network, see if it still does the dump. myself i would reset everything to factory defaults and reflash with a known good copy of the firmware.

[emujo]

Re: Photo.scr Virus Causing Bizhub C550 To Print until out of paper

Print jobs like this can also be the result of Post Script files sent to the PCL driver. I have heard from one of our customers that a similar issue was caused by an attack through port 25 SMTP Non SSL. If you are using the device for mail you may want to try using SSL or TLS. Emjjo

[bungapads]

Re: Photo.scr Virus Causing Bizhub C550 To Print until out of paper

isolate the copier from the network, see if it still does the dump. myself i would reset everything to factory defaults and reflash with a known good copy of the firmware.

Thanks for your suggestion. It was such a travail to reset factor defaults and reflash nvram last time. It took my days to figure it out. I also do not have access to the file, except the ones given to me before. If you have or know where i could get the files and instructions that would be appreciated. Would this reformat the harddrive inside the machine? Maybe that is where the virus is.

Do you know if there is any way to scan the C550 with virus software?

Thanks

Ron

[bungapads]

Re: Photo.scr Virus Causing Bizhub C550 To Print until out of paper

Print jobs like this can also be the result of Post Script files sent to the PCL driver. I have heard from one of our customers that a similar issue was caused by an attack through port 25 SMTP Non SSL. If you are using the device for mail you may want to try using SSL or TLS. Emjjo

Thanks for your input. Could you direct me to the service or repair manual that can guide me through how to do or change these settings?

Do you know of any way to scan the C550 to find the culprit (photo.scr) file?

Thanks

[LNorris]

Re: Photo.scr Virus Causing Bizhub C550 To Print until out of paper

everything i'm reading its a windows based virus.

Remove PHOTO.SCR |

[emujo]

Re: Photo.scr Virus Causing Bizhub C550 To Print until out of paper

The copier runs a Linux OS, this virus infects the FTP server (if you are running one) on the PC, not the copier. You may want to disable FTP Server/Client through the MFPs web interface, but again, as posted above, this is probably not something resident on the copier. Emujo

[bungapads]

Re: Photo.scr Virus Causing Bizhub C550 To Print until out of paper

everything i'm reading its a windows based virus.

Remove PHOTO.SCR |

i read the same articles and others. But the file cannot be found on the only pc connected to the printer.

[bungapads]

Re: Photo.scr Virus Causing Bizhub C550 To Print until out of paper

The copier runs a Linux OS, this virus infects the FTP server (if you are running one) on the PC, not the copier. You may want to disable FTP Server/Client through the MFPs web interface, but again, as posted above, this is probably not something resident on the copier. Emujo

Thanks. i will check this out.

[darry1322]

Re: Photo.scr Virus Causing Bizhub C550 To Print until out of paper

The copier runs a Linux OS, this virus infects the FTP server (if you are running one) on the PC, not the copier. You may want to disable FTP Server/Client through the MFPs web interface, but again, as posted above, this is probably not something resident on the copier. Emujo

An earlier post says the machine is connected to a fiery. Some of those fierys ( if not all ) were running a version of Windows.

[bungapads]

Re: Photo.scr Virus Causing Bizhub C550 To Print until out of paper

An earlier post says the machine is connected to a fiery. Some of those fierys ( if not all ) were running a version of Windows.

Any way to run a virus scan on C550?