Photo.scr Virus Causing Bizhub C550 To Print until out of paper

[darry1322]

Re: Photo.scr Virus Causing Bizhub C550 To Print until out of paper

Any way to run a virus scan on C550?

None that I'm familiar with on either the C550 or the Fiery.

[habik]

Re: Photo.scr Virus Causing Bizhub C550 To Print until out of paper

Give it paracetamol or re-instal the Fiery software.

Unplug the fiery from network as suggestd before and put the PC you print from directly to the fiery on with both devices on static IP. if it does it you know for sure is one of them two. Fiery or PC. If it stops its coming from outside.

[TheBlueOrleans]

Re: Photo.scr Virus Causing Bizhub C550 To Print until out of paper

Can the machine be printed to from a remote location?

Not if you have a closed network. Whenever we get the "hieroglyphics" auto-print problem, it's always been a driver loaded onto some PC that isn't compatible with the machine. But if what you're describing is a print job being sent without any user actually sending it, either there is a problem in the network or there is a batch print processing automatically and the job is being sent from a source with an incompatible driver.

Is the job occurring at the same time every time? Not just overnight, but the exact same time of day every time it happens?
If that is the case my instinct screams batch print.

[Mr Spock]

Re: Photo.scr Virus Causing Bizhub C550 To Print until out of paper

run "hijackthis" and it will tell you where the file is so you can get rid of it.
If you are not familiar with this program find a computer guy who is.