KM C550 - misfeed detected when a print job completes just before stapling

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  • herbivore1
    Junior Member

    Site Contributor
    • Nov 2016
    • 5

    #1

    KM C550 - misfeed detected when a print job completes just before stapling

    I got a beautiful c550 from state auction. am a computer tech, have overhauled smaller laser printers. fairly new to bizhubs.

    When printing multipage docs that will be stapled in upper corner (saddle stitch stapling goes ok...) when the printing is done it detects misfeed. this sometimes happens just before the last page joins the rest - but usualy when they are all together waiting to be stapled.

    (Question: How do i determine what the error code is for a jam?)

    The device worked flawlessly. Until i formatted the hard drive. then it always jammed until i told it there was a punch kit installed... works fine now except this one issue!

    PS: I parted out a bizhub 250, kept just a few parts.. if anyone needs a doohicky off the carcass, you can have it for the shipping costs !

    Peace,
    Jason & Fischer Bender

    Ocean Shores Tech

    Ps:proprietors.jpg
  • Flash
    Trusted Tech

    250+ Posts
    • May 2007
    • 378

    #2
    Re: KM C550 - misfeed detected when a print job completes just before stapling

    Does it actually have a hole punch? If it does there are some sensors in there that may need calibrating. If it does not have a hole punch you need to uninstall it in the service mode.

    Comment

    • herbivore1
      Junior Member

      Site Contributor
      • Nov 2016
      • 5

      #3
      Re: KM C550 - misfeed detected when a print job completes just before stapling

      Originally posted by Flash
      Does it actually have a hole punch? If it does there are some sensors in there that may need calibrating. If it does not have a hole punch you need to uninstall it in the service mode.
      yes, PK-512 in my fs-608 finisher

      Comment

      • habik
        Service Manager

        Site Contributor
        1,000+ Posts
        • Apr 2010
        • 2014

        #4
        Re: KM C550 - misfeed detected when a print job completes just before stapling

        I'd say firmware re-flash should solve it.
        Try 2 staples in middle or on the other side.

        Byting on bits.
        .OK Google! ... will I need Berrocca this morning?
        Firmwares HERE

        Comment

        • herbivore1
          Junior Member

          Site Contributor
          • Nov 2016
          • 5

          #5
          Re: KM C550 - misfeed detected when a print job completes just before stapling

          Originally posted by habik
          I'd say firmware re-flash should solve it.
          Try 2 staples in middle or on the other side.

          Byting on bits.
          Would love too...where can I gets me some firmware?

          Also, how do I tell what the jam's error code is?
          Thanks!

          Comment

          • habik
            Service Manager

            Site Contributor
            1,000+ Posts
            • Apr 2010
            • 2014

            #6
            Re: KM C550 - misfeed detected when a print job completes just before stapling

            Enter service mode. Search for it on forum.


            Sent from my iDon't believe in marketing device using Tapatalk
            .OK Google! ... will I need Berrocca this morning?
            Firmwares HERE

            Comment

            • herbivore1
              Junior Member

              Site Contributor
              • Nov 2016
              • 5

              #7
              Re: KM C550 - misfeed detected when a print job completes just before stapling

              Originally posted by habik
              Enter service mode. Search for it on forum.


              Sent from my iDon't believe in marketing device using Tapatalk
              I literaly have spent > dozen hours on google, browsing the menus, going through the 1800 page service manual... and have learned a lot... but i still need a hand on how to find the jam error codes ... not sure what is my glitch...
              Please?

              Comment

              • habik
                Service Manager

                Site Contributor
                1,000+ Posts
                • Apr 2010
                • 2014

                #8
                Re: KM C550 - misfeed detected when a print job completes just before stapling

                Counter > Jam


                Sent from my iDon't believe in marketing device using Tapatalk
                .OK Google! ... will I need Berrocca this morning?
                Firmwares HERE

                Comment

                • habik
                  Service Manager

                  Site Contributor
                  1,000+ Posts
                  • Apr 2010
                  • 2014

                  #9
                  Re: KM C550 - misfeed detected when a print job completes just before stapling

                  Utility/Counter
                  Check Details
                  Stop
                  00
                  Stop
                  01
                  Counter
                  Jam or Jam History


                  Sent from my iDon't believe in marketing device using Tapatalk
                  .OK Google! ... will I need Berrocca this morning?
                  Firmwares HERE

                  Comment

                  • herbivore1
                    Junior Member

                    Site Contributor
                    • Nov 2016
                    • 5

                    #10
                    Re: KM C550 - misfeed detected when a print job completes just before stapling

                    Originally posted by habik
                    Utility/Counter
                    Check Details
                    Stop
                    00
                    Stop
                    01
                    Counter
                    Jam or Jam History


                    Sent from my iDon't believe in marketing device using Tapatalk
                    on this printer it is called machine management list.
                    FOUND AND FIXED THE GREMLIN...
                    Error # led me to this via google:

                    Checked the DC PSU.... found... BAD BURSTED CAPS!!
                    1 HR 30 MIN LATER ITS FIXED.!!!
                    While I spend my work day and hobby time fixing stuff... this is my first industrial printer - its pristine (now) and cost me less than $90!
                    I AM SO BADASS!!
                    LOL !
                    Please excuse my NOOB excitment ...

                    THANK YOU!

                    Comment

                    • habik
                      Service Manager

                      Site Contributor
                      1,000+ Posts
                      • Apr 2010
                      • 2014

                      #11
                      Re: KM C550 - misfeed detected when a print job completes just before stapling

                      Originally posted by herbivore1
                      on this printer it is called machine management list.
                      FOUND AND FIXED THE GREMLIN...
                      Error # led me to this via google:

                      Checked the DC PSU.... found... BAD BURSTED CAPS!!
                      1 HR 30 MIN LATER ITS FIXED.!!!
                      While I spend my work day and hobby time fixing stuff... this is my first industrial printer - its pristine (now) and cost me less than $90!
                      I AM SO BADASS!!
                      LOL !
                      Please excuse my NOOB excitment ...

                      THANK YOU!
                      Well done!

                      I must have missed the bit about you wanting machine reports.
                      .OK Google! ... will I need Berrocca this morning?
                      Firmwares HERE

                      Comment

                      • Albonline
                        Service Manager

                        1,000+ Posts
                        • Sep 2008
                        • 1129

                        #12
                        Re: KM C550 - misfeed detected when a print job completes just before stapling

                        Originally posted by herbivore1
                        I literaly have spent > dozen hours on google, browsing the menus, going through the 1800 page service manual... and have learned a lot... but i still need a hand on how to find the jam error codes ... not sure what is my glitch...
                        Please?
                        look in manual, under soft switch settings, think its switch 11-7,but dont trust my memory, i dont!

                        Comment

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