Scanning issue with BizHub 423

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  • ConfShe
    • May 2025

    #1

    Scanning issue with BizHub 423

    Hello, I am having an issue with one of our Konica BizHub 423. When trying to scan to an SMB share on a Win2k8 server, it comes up with the error "Server disk is full". I have checked the share, and everything seems to be fine, since there is plenty of space available. I am at a bit of a loss here since I have tried just about everything I can think of to get this scanner working again. There have been no change since the last time it worked that I could find.

    Here is what I have tried:

    -Made sure that the server has enough space
    -Checked that the connection isn't being blocked by our firewall
    -Checked the settings for any changes
    -Checked the server for any changes or updates recently
    -Made sure it wasn't being halted by a disk quota
    - Restarted the server
    - Restarted the copier
    - Reset the copier settings to default
    - Made sure the copier could actually reach the server and vice versa

    Any help would be greatly appreciated
  • allan
    RTFM!!

    5,000+ Posts
    • Apr 2010
    • 5459

    #2
    Re: Scanning issue with BizHub 423

    Change the file format to Jpg or Tiff?
    Whatever

    Comment

    • Woxner
      Senior Tech

      500+ Posts
      • Jul 2011
      • 826

      #3
      Re: Scanning issue with BizHub 423

      back up the hdd and do a logical format

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