C6500 EROR CODE C2720

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  • liondor1969
    Technician

    50+ Posts
    • Jun 2016
    • 72

    #1

    [Error Code] C6500 EROR CODE C2720

    Haloo

    Plese hepl my,i have C6500,after code error J3201 i recive code eror C2720..mesage contact service,the C6500 pawer off.I lost al info on print contor..that happens when catch paperboard in C6500..

    Thanks
  • liondor1969
    Technician

    50+ Posts
    • Jun 2016
    • 72

    #2
    Re: C6500 EROR CODE C2720

    Originally posted by liondor1969
    Haloo

    Plese hepl my,i have C6500,after code error J3201 i recive code eror C2720..mesage contact service,the C6500 pawer off.I lost al info on print contor..that happens when catch paperboard in C6500..

    Thanks

    Hallo plese help my with this error code

    EROR CODE C2720

    Comment

    • Synthohol
      Certified Konica Expert

      Site Contributor
      5,000+ Posts
      • Mar 2016
      • 5835

      #3
      Re: C6500 EROR CODE C2720

      High voltage unit/2 (HV/2)
      Second transfer roller
      When the second transfer was
      ON, second transfer abnormality
      detection signal was continuously detected for the specified
      time.


      check the HV wire from the back of the xfer roller assy.
      put a strip of black electrical tape over the guide plate on top of the factory one.
      make sure the ground spring clip contacts the front of the roller well.
      We know a thing or two because we've seen a thing or two.
      The medication helps though...

      Comment

      • liondor1969
        Technician

        50+ Posts
        • Jun 2016
        • 72

        #4
        Re: C6500 EROR CODE C2720

        Originally posted by Synthohol
        High voltage unit/2 (HV/2)
        Second transfer roller
        When the second transfer was
        ON, second transfer abnormality
        detection signal was continuously detected for the specified
        time.
        check the HV wire from the back of the xfer roller assy.
        put a strip of black electrical tape over the guide plate on top of the factory one.
        make sure the ground spring clip contacts the front of the roller well.

        Ok,i must to control this ..thanks

        Comment

        • Texers
          Technician
          • Apr 2012
          • 43

          #5
          Re: C6500 EROR CODE C2720

          Originally posted by liondor1969
          Ok,i must to control this ..thanks
          if that didn't solve your code, replace the power block on the transfer assy.. A1DUR73300.

          Comment

          • liondor1969
            Technician

            50+ Posts
            • Jun 2016
            • 72

            #6
            Re: C6500 EROR CODE C2720

            Originally posted by Texers
            if that didn't solve your code, replace the power block on the transfer assy.. A1DUR73300.
            Thanks,naw I have a red line on print,including non printing area

            Comment

            • Texers
              Technician
              • Apr 2012
              • 43

              #7
              Re: C6500 EROR CODE C2720

              Originally posted by liondor1969
              Thanks,naw I have a red line on print,including non printing area
              Magenta Drum?

              Comment

              • liondor1969
                Technician

                50+ Posts
                • Jun 2016
                • 72

                #8
                Re: C6500 EROR CODE C2720

                Originally posted by Texers
                Magenta Drum?
                Yes,magenta drum,I change magenta drum with cyan..than cyan have problems with blue line but in left side..on magenta the same drum make magenta line in left side :-)

                Comment

                • tulintron
                  Senior Tech

                  Site Contributor
                  500+ Posts
                  • Jul 2014
                  • 668

                  #9
                  Re: C6500 EROR CODE C2720

                  Originally posted by liondor1969
                  Hallo plese help my with this error code

                  EROR CODE C2720
                  I found in the field, another technician changed the 2nd transfer electric poles with discharge guide in the bottom of the ADU, under the 2nd transfer.


                  After correcting the error, defect is over.
                  https://www.copytechnet.com/images/smilies/cool.pngNada como dia após diahttps://www.copytechnet.com/images/smilies/cool.png

                  Comment

                  • liondor1969
                    Technician

                    50+ Posts
                    • Jun 2016
                    • 72

                    #10
                    Re: C6500 EROR CODE C2720

                    I have this problem only when using drawer 5..big ..a technician says it's a firmware problem. wen i use paper drawer 1-2-3 and i have paper jam..everything clean and start ok..than wan i have paper jam on drawer 4-5 after i clean all,i become this error cod C2720.I want to try to do firmware updates..if you have other suggestions.

                    Thanks

                    Comment

                    • lartis.aineias
                      Technician

                      50+ Posts
                      • Dec 2020
                      • 78

                      #11
                      Re: C6500 EROR CODE C2720

                      I had this problem in konica C6000 and finally the problem was in the up 2nd transfer holder. it was cracked at the point where it gets current!20210118_111728.jpg20210118_111747.jpg

                      Στάλθηκε από το SM-G975F μου χρησιμοποιώντας Tapatalk

                      Comment

                      • Phil B.
                        Field Supervisor

                        10,000+ Posts
                        • Jul 2016
                        • 22798

                        #12
                        Re: C6500 EROR CODE C2720

                        Originally posted by lartis.aineias
                        I had this problem in konica C6000 and finally the problem was in the up 2nd transfer holder. it was cracked at the point where it gets current![ATTACH]47897[/ATTACH][ATTACH]47898[/ATTACH]

                        Στάλθηκε από το SM-G975F μου χρησιμοποιώντας Tapatalk
                        4 year dead thread...

                        Comment

                        • allan
                          RTFM!!

                          5,000+ Posts
                          • Apr 2010
                          • 5462

                          #13
                          Re: C6500 EROR CODE C2720

                          Originally posted by Phil B.
                          4 year dead thread...

                          Hehe just adds to the thread. Who knows who will search for this next.
                          Whatever

                          Comment

                          • Robin (ACS Collective)
                            Technician
                            • Nov 2021
                            • 21

                            #14
                            Re: C6500 EROR CODE C2720

                            Originally posted by allan
                            Hehe just adds to the thread. Who knows who will search for this next.
                            Yeah me

                            Any news on this error? I got C6000 and I am constantly getting c2720. I checked and cleaned the roller but nothing. Getting magenta lines on the roller so changed drum but still everything as it was...

                            EDIT:
                            lol - just gave my last try, changed the roller and everything goes xD
                            cheers everyone
                            Last edited by Robin (ACS Collective); 12-20-2021, 09:33 PM.

                            Comment

                            • TEST10
                              Technician

                              50+ Posts
                              • Jun 2010
                              • 69

                              #15
                              I resolved in the same way!:frio:

                              Comment

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