Bizhub C258 envelope printing

[Copier Addict]

Re: Bizhub C258 envelope printing

It appears that Word is somehow changing the paper setting from envelope to plain when the print button is clicked in "Mailings". As soon as the bypass is engaged the setting changes as I watch it. With the Mac it doesn`t do that

[Copier Addict]

Re: Bizhub C258 envelope printing

did you tell the bypass its envolope 10 and the driver

Yes, all settings are correctly set. Firmware is up to date as well.
Forgot to mention I am printing from word on the PC, which normally errors at the machine and the user just has to select the bypass and hit start to finish the print.(because Word prints envelopes as "plain paper". On the 8 series it doesn't error, it just prints.
I am using Pages on the Mac and it works fine.

[Woxner]

Re: Bizhub C258 envelope printing

did you tell the bypass its envolope 10 and the driver

[Copier Addict]

On our 8 series machines when printing envelopes from a PC it will process the job at full speed and cause wrinkling, however if the job is sent from a Mac it is processed at reduced speed and there is minimal wrinkling. The bypass is setup properly. I have tried this on the C258 I have in the shop and it is the same. Has anyone experienced this issue and maybe has some insight?
Thanks