C1060 processing print job

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  • Boringguy4
    Technician
    • Aug 2015
    • 29
    #1

    C1060 processing print job

    We only have one 1060 with the embedded controller. Everything else has a fiery. Customer sent a print job last Friday and it's Monday and it's still saying that it's processing the job. Delete the job and it runs fine but they said it's been happening for a while. Has anybody else been having this issue with the embedded IC 415?

    Thanks in advance
    Tags: None
    • Phil B.
      Field Supervisor

      10,000+ Posts
      • Jul 2016
      • 22798
      #2
      Re: C1060 processing print job

      Originally posted by Boringguy4
      We only have one 1060 with the embedded controller. Everything else has a fiery. Customer sent a print job last Friday and it's Monday and it's still saying that it's processing the job. Delete the job and it runs fine but they said it's been happening for a while. Has anybody else been having this issue with the embedded IC 415?

      Thanks in advance
      how big is the file? what type file? Stored on the PC or from the web? Can they print similar files of the same format?

      a little more info would help us greatly to help you.

        Comment

        • Boringguy4
          Technician
          • Aug 2015
          • 29
          #3
          Re: C1060 processing print job

          One page, color pdf file with minimal graphics. 900 copies of said page. Stored on PC printed through adobe. Intermittent at best. Ill have to find out if its just one users workstation or multiple.

            Comment

            • Phil B.
              Field Supervisor

              10,000+ Posts
              • Jul 2016
              • 22798
              #4
              Re: C1060 processing print job

              Originally posted by Boringguy4
              One page, color pdf file with minimal graphics. 900 copies of said page. Stored on PC printed through adobe. Intermittent at best. Ill have to find out if its just one users workstation or multiple.
              can they print other PDF's? that file could be corrupt

              stick it on a thumb drive.. take to another workstation and try to print it from there

                Comment

                • Boringguy4
                  Technician
                  • Aug 2015
                  • 29
                  #5
                  Re: C1060 processing print job

                  Apparently its happened with different files. Its a label for pallots of stuff. Printed on plain 20lbs 8.5x11 paper. And once they delete the stuck job they can print that file again.

                    Comment

                    • blackcat4866
                      Master Of The Obvious

                      Site Contributor
                      10,000+ Posts
                      • Jul 2007
                      • 22960
                      #6
                      Re: C1060 processing print job

                      Re-boot the PC running Fiery Command Workstation. I had one the other day that kept re-printing the same 164pg print job ad infinitum. They stopped it after 20 repeats. I just re-started the PC. =^..^=
                      If you'd like a serious answer to your request:
                      1) demonstrate that you've read the manual
                      2) demonstrate that you made some attempt to fix it.
                      3) if you're going to ask about jams include the jam code.
                      4) if you're going to ask about an error code include the error code.
                      5) You are the person onsite. Only you can make observations.

                      blackcat: Master Of The Obvious =^..^=

                        Comment

                        • Boringguy4
                          Technician
                          • Aug 2015
                          • 29
                          #7
                          Re: C1060 processing print job

                          Originally posted by blackcat4866
                          Re-boot the PC running Fiery Command Workstation. I had one the other day that kept re-printing the same 164pg print job ad infinitum. They stopped it after 20 repeats. I just re-started the PC. =^..^=
                          Not running command workstation. I wish they were. Theyre using the embedded ic602 or ic603 konica controller. I got it wrong at first. Sorry, I'm still new to the controllers and like i said, this is our first and onky one on a c1060. ill edit my mistake, if it lets me.

                            Comment

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