Network tab missing after disable DHCP on Bizhub C353

[nassor]

Re: Network tab missing after disable DHCP on Bizhub C353

may not big issue just configure your network again. call ... admin-network setting-tcp/ip setting- ipv4 setting - manual input. than set ip address, subnet mask and default gateway.

[emujo2]

Re: Network tab missing after disable DHCP on Bizhub C353

I think we are missing something here...

1. Print out test page from MFP (not windows test print) Menu/Utility/User settings/printer settings/print reports/configuration page.--Is there an IP listed here (either the APIPA or 192.168.x.x)
2. if there is nothing listed here (or 0.0.0.0) then you have a problem with the MFP NIC. You ask how a change could damage a NIC, so I'll ask, what were you trying to change or accomplish when this issue started, the NIC issue may be related to something you changed earlier.
3. I'm not an IT expert, but the arp commands you are using I believe are associated with changing the arp tables on your local computer, not to assign an IP address to the MFP NIC.
4. The NIC LED Lights..Are they green, amber, flashing or steady.

If you see an IP address listed on the config sheet, and it matches your schema try pinging it. If it's an APIPA address configure your laptop IP and subnet for the same schema and use a cat 6 cable to directly connect to the MFP (Again, crossover not needed.). Haven't reread the thread, but if you tried a data clear, you will have to set the HDD. Under the service mode initialization there is also a network settings clear, I would try this versus factory reset. Emujo

[Synthohol]

Re: Network tab missing after disable DHCP on Bizhub C353

Can you print a network config page from user settings printer print pages configuration?
What IP is on the page? Set your laptop one digit above in adapter settings ip4 and open a browser and type the copier IP in the address bar and see if the copier web page shows up.
Don't use IE it's garbage chrome or Firefox won't let you down.
If this all still fails or you cannot do please call a qualified tech, better than parking your machine.

[Xtended]

Re: Network tab missing after disable DHCP on Bizhub C353

I've print a test page from : Menu/Utility/User settings/printer settings/print reports/configuration page.

TCP/IP: Enable
IP Address: 169.254.142.25
Subnet mask: 255.255.0.0
Default Gateway: 0.0.0.0
Raw Port 0: 9100
Raw Port 1: 9112
......................

Mac address: 00:20:6B:60:FB:38

Both leds are flashing green.

arp -s 169.254.142.25 00-20-6B-60-FB-38
ping 169.254.142.25 - Destination host unreachable

When i type 169.254.142.25 in web browser it gives me "This site canot be reached"

Nassor: the problem is that the Network Settings are missing from Administrator menu.

[emujo2]

Re: Network tab missing after disable DHCP on Bizhub C353

This is actually good...

So, from this point, can you get into ADMIN/NETWORK/TCP/IP?

The NIC is doing exactly what it's supposed to do, it failed trying to acquire a DHCP address and self assigned the APIPA ((169.xxx). Of course, you will not be able to reach this address from any computer on the 192.168.X.X/24 network. Now you have to find an unassigned IP (just ping 192.168.X.X and find something open). Assign the IP and matching subnet/gateway/DNS info. Ipconfig/all will give you all of this. Plug the Ethernet cable from the MFP to the network and you should be good to go. EMujo

[Xtended]

Re: Network tab missing after disable DHCP on Bizhub C353

No, i can't enter ADMIN/NETWORK/TCP/IP. This tab is still not available.

Right now i'm under a network of a neighbour (a wireless network,conected to it with a TP-Link USB adapter), and the crossover cable is conected in the ethernet port - printer. Because, as I said earlyer, I don't have a broadband connection in this location, but i do have a test wireless router that i could use to make the settings that you told me.

To do this, as far as i understand, i have to discounect from the wireless network, connect the router with 2 cables(one in LAN1-PC and the other one in LAN2-Printer) power up the router and manually enter the ip-s in Local Area Network > Internet Protocol Version 4?

[emujo2]

Re: Network tab missing after disable DHCP on Bizhub C353

That would be correct, but until you can get that network tab to appear, I don't think you will be able to make any changes even if you can reach the web page. I can't help you with this, but there is a RAM reset tool that might help get things back to normal, you may find someone who would be willing to give it to you. Kind of a pain in the ass as you have to write the files with a KM tool called firmware imaging toolkit, and the card must be an unformatted CF card around 250MB. This kind of stuff is hard to find nowadays. Emujo

[nassor]

Re: Network tab missing after disable DHCP on Bizhub C353

I've print a test page from : Menu/Utility/User settings/printer settings/print reports/configuration page.

TCP/IP: Enable
IP Address: 169.254.142.25
Subnet mask: 255.255.0.0
Default Gateway: 0.0.0.0
Raw Port 0: 9100
Raw Port 1: 9112
......................

Mac address: 00:20:6B:60:FB:38

Both leds are flashing green.

arp -s 169.254.142.25 00-20-6B-60-FB-38
ping 169.254.142.25 - Destination host unreachable

When i type 169.254.142.25 in web browser it gives me "This site canot be reached"

Nassor: the problem is that the Network Settings are missing from Administrator menu.

OK I understood, so can u try to update firmware

[Xtended]

Re: Network tab missing after disable DHCP on Bizhub C353

Thank you guys for your answers and for your time.
I guess I'm at the end of the journey with this problem
The only solution would be to buy a Recovery Tool and a CF Card compatible and the firmware wich are way to expensive. I don't know how much is a Recovery Tool and the firmware. An 256 MB CF Card Sandisk costs about 20-30 Euros, but I think the other ones are houndred of Euros. Moreover i suposed that you should have some knowledges to make this operation succesfully. So i guess i would let this to be done by profesionals.

I've discused with a Konica Minolta Authorized Engineer and as far as I understand to update the firmware and a NVRAM Recovery cost aprox 40 Euros.
Another partner from Konica Minolta told me that a NVRAM and a NIC reset cost aprox 30 Euro.

I don't know wich is better. What is your advice?

[Synthohol]

Re: Network tab missing after disable DHCP on Bizhub C353

IP Address: 169.254.142.25
Subnet mask: 255.255.0.0
Default Gateway: 0.0.0.0

set your laptop to IP Address: 169.254.142.26
Subnet mask: 255.255.0.0
Default Gateway: 0.0.0.0
and hit up the web page of the copier

[habik]

Re: Network tab missing after disable DHCP on Bizhub C353

Have you tried trouble reset?

Open front door and switch main power switch on copier off

Hold Utility/ Counter and whils holding it , power up, shut the door and power on display.

Wait for white screen with trouble reset in middle.
\Now release Utility/ Counter and tap on Trouble Reset in the middle. Should say OK

Open front door and power OFF leave for 10 seconds and power back up.

Go to Utility>Administrator Settings>Network Setttings>TCP/IP Settings> IP Settings and change from AUTO to Manual and give it Static. 192.168.1.10 and subnet 255.255.255.0 You may have to reboot after this setup.

Set your laptop on static with 192.168.1.1 and same subnet.

Now Try to ping the copier or access web page of the MFP.

HTH

[Xtended]

Re: Network tab missing after disable DHCP on Bizhub C353

set your laptop to IP Address: 169.254.142.26
Subnet mask: 255.255.0.0
Default Gateway: 0.0.0.0
and hit up the web page of the copier

I will try this solution today. Thanks.
I've tried several combinations of IP's in TCP/IP, but i remember that i canot leave the gateway 0.0.0.0. It gives me an error.
Anyway i will try and i will post the result.

Habik, ive tried also with trouble reset. No result. Network tab still missing.

[Xtended]

Re: Network tab missing after disable DHCP on Bizhub C353

<sub>EVRIKA !!!

5. Network Setting, 8. System Connection and 9. Security Settings reappeared in Administrator Settings.

Thanks Synthotol for the solution and all the others.

So i made the following operations:

Connect the crossover cable to ethernet and printer. Disable my wireless connection from PC.

Control Panel > Network and internet > Network and Sharing Center > Change Adapter Settings > Right click on "Local Area Connection" > Properties > Double click on "Internet Protocol Version 4 (TCP/IPv4)" > There you should mannualy typing

IP Address: 169.254.142.26 (The real ip of the printer is 169.254.142.25)
Subnet Mask: 255.255.0.0
Default Getaway: 169.254.142.1 (If i put 0.0.0.0 it gives me an error)
Prefered DNS Server: 1.1.1.1
Alternate DNS Server: 2.2.2.2

In CMD (run as Administrator):
arp -s 169.254.142.25 00-20-6B-60-FB-38 (ip and mac addresses of the printer > You can find them if you print a test page from Utility>User setting>Printer settings>Print reports>Configuration Page).

ping -t 169.254.142.25
Request time out

Then suddenly</sub>
Reply from 169.254.142.25: bytes=32 time<1ms TTL=64
Reply from 169.254.142.25: bytes=32 time<1ms TTL=64
Reply from 169.254.142.25: bytes=32 time<1ms TTL=64
Reply from 169.254.142.25: bytes=32 time<1ms TTL=64
Reply from 169.254.142.25: bytes=32 time<1ms TTL=64

<sub>Then all the tabs reappeared in printer menu.
I can access 169.254.142.25 with web borwser (but only with Firefox, with Chrome it gives me a blank page).
I have added the printer in Devices and printers.

Problem Solved. Many thanks CopyTechNet and his members!</sub>

[NewGeek]

Re: Network tab missing after disable DHCP on Bizhub C353

I've print a test page from : Menu/Utility/User settings/printer settings/print reports/configuration page.

TCP/IP: Enable
IP Address: 169.254.142.25
Subnet mask: 255.255.0.0
Default Gateway: 0.0.0.0
Raw Port 0: 9100
Raw Port 1: 9112
......................

Mac address: 00:20:6B:60:FB:38

Both leds are flashing green.

arp -s 169.254.142.25 00-20-6B-60-FB-38
ping 169.254.142.25 - Destination host unreachable

When i type 169.254.142.25 in web browser it gives me "This site canot be reached"

Nassor: the problem is that the Network Settings are missing from Administrator menu.

I am having the same issue,

I've print a test page from : Menu/Utility/User settings/printer settings/print reports/configuration page.


TCP/IP: Enable
IP Address: 0.0.0.0
Subnet mask: 255.255.255.0
Default Gateway: 192.168.1.1
Raw Port 0: 9100
Raw Port 1: 9112
Raw Port 1: 9113
......................


Mac address: 00:20:6B:611:61

[darry1322]

Re: Network tab missing after disable DHCP on Bizhub C353

I am having the same issue,

I've print a test page from : Menu/Utility/User settings/printer settings/print reports/configuration page.


TCP/IP: Enable
IP Address: 0.0.0.0
Subnet mask: 255.255.255.0
Default Gateway: 192.168.1.1
Raw Port 0: 9100
Raw Port 1: 9112
Raw Port 1: 9113
......................


Mac address: 00:20:6B:611:61

Maybe start a new thread and document what your specific problem is. This problem here has been resolved and you haven't stated what you've tried or what your specific issue is. Let us help, but don't make us have to dig relevant information out of you.


See you in the new thread.