C287 stuck on 2 bars

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  • Taminol
    Trusted Tech

    Site Contributor
    100+ Posts
    • May 2007
    • 171

    #1

    [Dead] C287 stuck on 2 bars

    Hi Guys,

    We have a C287 which doesn't boot up, it gets stuck on 2 bars (2 fins) and pre-drive kicks in almost as soon as you turn the main ON/OFF switch on.
    We have tried booting up with no options connected, no DF, no finisher, no HDD etc, no joy.
    Can't reflash the FW. The machine recognises the USB stick being in place, but won't go any further.
    Have tried a new MFP board, still the same.
    Put original MFP board back in and got an eMMC board from KM. Tried the eMMC board, still no joy, still 2 bars on panel.

    Not really sure where to go from here.
    Anyone had this?
    Thanks
    Taminol
  • avecosat
    Trusted Tech

    250+ Posts
    • Jun 2012
    • 305

    #2
    Re: C287 stuck on 2 bars

    I had a c227 with the same problem and it was the eMMC board, when Km sent me the board I remember that I had to start the machine with a firmware and make a recovery data with the code C-D390 but I dont remember step by step....

    Comment

    • jwrycza
      Office Systems Expert

      VIP Subscriber
      50+ Posts
      • Sep 2013
      • 90

      #3
      Re: C287 stuck on 2 bars

      It sounds like corrupt firmware. Try a different usb stick and load in base firmware and try that.

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