Bizhub 224e Tray 3 / PC-410 Tray not ejecting

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  • Choclit007
    Technician

    50+ Posts
    • Oct 2010
    • 58
    #1

    [Misc] Bizhub 224e Tray 3 / PC-410 Tray not ejecting

    So I was onsite & I pull on the handle and the tray moves about 1cm & catches & will not eject further even exerting a bit of force but seems to be hitting something solid.
    Eventually I removed trays 1 & 2 & grab the rear of the tray & it then released.
    Removed the front cover assy & slid the tray in/out & nothing is sticking; reassemble.
    Tested ejecting it several times including letting the paper rise.
    Seemed ok so I left (about 1" of paper in it).
    Cust has now called back in with the same issue.

    Has anyone else seen this?
    Going back in the morning
    Tags: pc-410, pc410, sticking, tray, tray stuck
    • blackcat4866
      Master Of The Obvious

      Site Contributor
      10,000+ Posts
      • Jul 2007
      • 22930
      #2
      Re: Bizhub 224e Tray 3 / PC-410 Tray not ejecting

      This problem is a lot more common on Sharp copiers, but can be seen on Konica Minoltas also. The paper size detection mechanism in the tray is operated by a couple of very large sector gears that operate set of switches on the inner rear frame. Those gears are large enough that they can warp downward and snag on the front frame. On the Sharps I would remove the gears, then take my heat gun and warm up the gear to reverse the warp. Consider that the paper sizes do not get changed very much so you'll want the edge of the gear that's nearest the front of the tray at your current paper size needs to curve up a little.

      The heat gun works much better than lighters, matches, pencil torches for reforming plastic. It's considerably easier to control the heat by how far away you hold the gun. And it's so disappointing when your plastic part bursts into flames, melting into completely useless ball of blackened plastic. =^..^=
      If you'd like a serious answer to your request:
      1) demonstrate that you've read the manual
      2) demonstrate that you made some attempt to fix it.
      3) if you're going to ask about jams include the jam code.
      4) if you're going to ask about an error code include the error code.
      5) You are the person onsite. Only you can make observations.

      blackcat: Master Of The Obvious =^..^=

        Comment

        • antone
          Trusted Tech

          250+ Posts
          • Oct 2014
          • 344
          #3
          Re: Bizhub 224e Tray 3 / PC-410 Tray not ejecting

          Originally posted by Choclit007
          So I was onsite & I pull on the handle and the tray moves about 1cm & catches & will not eject further even exerting a bit of force but seems to be hitting something solid.
          Eventually I removed trays 1 & 2 & grab the rear of the tray & it then released.
          Removed the front cover assy & slid the tray in/out & nothing is sticking; reassemble.
          Tested ejecting it several times including letting the paper rise.
          Seemed ok so I left (about 1" of paper in it).
          Cust has now called back in with the same issue.

          Has anyone else seen this?
          Going back in the morning
          Look to see if white plastic runner are ok

          Sent from my SM-N920V using Tapatalk

            Comment

            • Choclit007
              Technician

              50+ Posts
              • Oct 2010
              • 58
              #4
              Re: Bizhub 224e Tray 3 / PC-410 Tray not ejecting

              So apparently there was a loose screw near the moving white latch piece - lifting the drawer would release it.
              Used locktite on the screw & it has been fine

                Comment

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