I am going on a rant about my first two service calls that I had today.
First cal the call says that they cant make a copy on the machine, a C308, with out choosing the paper size. I go there and I ask the customer to make a copy. She gets up and puts a paper in the doc feeder and look at the panel, and before I can say STOP, she presses the start button and it comes up and says the paper is not available. She said see that is what it was doing. Well she put the paper in the doc feeder and the paper size that it thought was in there was A4!!! I to;d her that she needed to put the guides tight on the paper. She says, we have never done that. Can there be any way that we can stop this? I said no. What is so hard about making sure that the guides are tight on the paper? That is the first thing that I do when I put the paper in, after 28 years of doing this, that is the first thing that I do when I make copies!!!
Number 2 is the call said that the color on the C224e was off. I said okay. They showed me a sample of before and after and it was really dark. So I ran the demo print page, the on with all the colors and the quick brown fox thing. And it was the worst print that I have seen. The cyan star was black! So I was going to reset ans stabilize, so I did that and then while I was in the service mode I ran a cyan halftone at 150. I was black!! So I looked at the toner and I pulled out the toner that was in the cyan spot. Well it was a black toner! I thought that the toner cartridges were keyed and could not be switched like that! So I put in the cyan toner and ran about 150 cyan halftones at 255 and the cyan color did come back! I was shocked. Thought that I would have to replace the developer. It was only 25% used.
Just don't know about customers anymore?
Thanks
KEN
First cal the call says that they cant make a copy on the machine, a C308, with out choosing the paper size. I go there and I ask the customer to make a copy. She gets up and puts a paper in the doc feeder and look at the panel, and before I can say STOP, she presses the start button and it comes up and says the paper is not available. She said see that is what it was doing. Well she put the paper in the doc feeder and the paper size that it thought was in there was A4!!! I to;d her that she needed to put the guides tight on the paper. She says, we have never done that. Can there be any way that we can stop this? I said no. What is so hard about making sure that the guides are tight on the paper? That is the first thing that I do when I put the paper in, after 28 years of doing this, that is the first thing that I do when I make copies!!!
Number 2 is the call said that the color on the C224e was off. I said okay. They showed me a sample of before and after and it was really dark. So I ran the demo print page, the on with all the colors and the quick brown fox thing. And it was the worst print that I have seen. The cyan star was black! So I was going to reset ans stabilize, so I did that and then while I was in the service mode I ran a cyan halftone at 150. I was black!! So I looked at the toner and I pulled out the toner that was in the cyan spot. Well it was a black toner! I thought that the toner cartridges were keyed and could not be switched like that! So I put in the cyan toner and ran about 150 cyan halftones at 255 and the cyan color did come back! I was shocked. Thought that I would have to replace the developer. It was only 25% used.
Just don't know about customers anymore?
Thanks
KEN
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