C500 Error Code 23-09

[captkirk]

We have a C-500 with a error code 23-09. Toner motor issue. M18
We have cleaned out the Toner Collection Assembly. But still have the error code.
Should a firmware update be used for this? Special firmware (65lac112CMV0)
Any other ideas?
Thanks

[Albonline]

m18 is the transfer belt motor. is cleaning unit full of hardend toner? is waste toner auger system cloged/broken?

[captkirk]

You are correct. Sorry.M-18 is Transfer belt motor.
We have cleaned toner collection assembly and put back together. We have noticed no binding. Everything looks good after cleaning and putting back together.

[captkirk]

The cleaning unit is clean. No hard toner. Turn by hand freely.

[Albonline]

the auger system inside the copier is that locked up/broken?

[Albonline]

can you turn on m18 in the i/o mode?

[captkirk]

auger in clean.
Yes the motor run freely.

[captkirk]

we ran code 41 & multi code 12
noticed auger motor running great.
Is there another that we should run?

[Albonline]

does m18 phase disk / sensor work?

[captkirk]

not familiar with that. How do you check it?

[ColorGOD]

Check the drive gear on M18. They are plastic and if the toner tube got clogged at some point the gears might have stripped. Even if they look good they might be jumping. This will cause the toner to evacuate much slower and cause another backup.

[excanonguy]

Check the drive gear on M18. They are plastic and if the toner tube got clogged at some point the gears might have stripped. Even if they look good they might be jumping. This will cause the toner to evacuate much slower and cause another backup.

I was just wondering what the resolution for this problem ended up being?? I have one doing the same thing now.

[excanonguy]

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[BITC]

I have a similar problem. How did you resolve this issue. please help

[Stirton.M]

Description
F23-10/SC23-10.
Solution
PROBABLE CAUSES:
1.The first transfer roller sensor (PS15) is detecting a malfunction in timing between the sensor and the transfer pressing/releasing motor (M19).
Check that all 4 transfer rollers (p/n 65AA26040 - Black, p/n 65AA26120 - colors) inside the transfer belt are seated properly in there respective front and rear
block holder assembles. Check the operation of M19 in the 47 mode, multimode 48, code 0, 2, and 3. Check PS15 in the 47 mode, multimode 48, code 0, 1,
2, and 3, for home position = 01; other than home position = 000.
2. The position of M19 is determined by PS15. If PS15 is out of place or faulty, M19 cannot find home position.
Note : When activated in 47 mode, M19 does not stop rotating.
Inspect PS15 (p/n 08AA 8551 2) and replace it if necessary.