c3350 Shows jam at right hand door and FF FF code

[Elmo]

Hi all
Just had a used C3350 traded in
Machine displays a Jam at the right hand door and code FF FF anyone come across this
Have checked paper path sensors and switches all seem ok
Any advise would be welcome Thanks

[joelea]

Re: c3350 Shows jam at right hand door and FF FF code

Hi all
Just had a used C3350 traded in
Machine displays a Jam at the right hand door and code FF FF anyone come across this
Have checked paper path sensors and switches all seem ok
Any advise would be welcome Thanks

Id be trying firmware have you got any?

[3ktlc]

Re: c3350 Shows jam at right hand door and FF FF code

I agree on trying firmware. We just had a C3851fs jamming and firmware took care of it.

[Elmo]

Re: c3350 Shows jam at right hand door and FF FF code

Turned out to be a hardware fault
was a broken wire to the exit sensor

[n25an]

Re: c3350 Shows jam at right hand door and FF FF code

I agree on trying firmware. We just had a C3851fs jamming and firmware took care of it.

which firmware did you use to fix this issue... ???

[n25an]

Re: c3350 Shows jam at right hand door and FF FF code

which firmware did you use to fix this issue... ???

C3851Series_A92E0Y0-F000-G00-N5.exe
Release Date: 6/26/2017
Version: G00-N5


was this the firmware ??

[3ktlc]

Re: c3350 Shows jam at right hand door and FF FF code

Pretty sure that was it.

[R.guillermo]

[Synthohol]

Re: c3350 Shows jam at right hand door and FF FF code

its PS7.

[R.guillermo]

Re: c3350 Shows jam at right hand door and FF FF code

its PS7.

God bless you again thanks for the previous help from my heart, I was already checking the sensor and all the rest in that area and the connectors and their cables and even replaced some since I have another equipment of that for feet but the paper jam error FF -FF still there is help please

[R.guillermo]

Re: c3350 Shows jam at right hand door and FF FF code

God bless you again thanks for the previous help from my heart, I was already checking the sensor and all the rest in that area and the connectors and their cables and even replaced some since I have another equipment of that for feet but the paper jam error FF -FF still there is help please

God bless I managed to clear the paper jam error and now it is the 2152 error that is causing me annoyance but I am trying to solve it some help

[Synthohol]

Re: c3350 Shows jam at right hand door and FF FF code

3.5.14 2152
(1) Contents
(2) Procedure

Step	Action	Control signal	Location of electrical components
1	Check the connector between M1-PRCB CN9 for proper connection and correct as necessary.	-	-
2	Check the connector of M1 for proper drive coupling and correct as necessary.	-	-
3	Check the connector between PS9- PRCB CN12 for proper connection and correct as necessary.	-	-
4	Check the connector between SD1-relay CN85-PRCB CN12 for proper connection and correct as necessary.	-	-
5	PS9 I/O check, sensor check	PRCB CN12-3 (ON)	15-C to D
6	SD1 operation check	PRCB CN12-12 (REM)	15-E
7	M1 operation check	PRCB CN9-3 to 6	15-B
8	Replace M1	-	-
9	PRCB F4 conduction check	-	-
10	Replace PRCB	-	-

N.1. bizhub C3850/C3350N.2. bizhub C3850FSS.12. 2152)

[R.guillermo]

Re: c3350 Shows jam at right hand door and FF FF code

3.5.14 2152
(1) Contents

Trouble type	1st transfer pressure/retraction malfunction
Trouble code	2152
Rank	B
Detection timing	• The 1st transfer pressure sensor (PS9) does not change its state from one corresponding to the retracted position to the pressed position within a predetermined period of time after the 1st transfer pressure solenoid (SD1) has been energized. • The 1st transfer pressure sensor (PS9) does not change its state from one corresponding to the pressed position to the retracted position within a predetermined period of time after the 1st transfer pressure solenoid (SD1) has been energized.
Trouble isolation	-
Relevant electrical parts	• Main motor (M1) • 1st transfer pressure sensor (PS9) • 1st transfer pressure solenoid (SD1) • Printer control board (PRCB)

(2) Procedure

Step	Action	Control signal	Location of electrical components
1	Check the connector between M1-PRCB CN9 for proper connection and correct as necessary.	-	-
2	Check the connector of M1 for proper drive coupling and correct as necessary.	-	-
3	Check the connector between PS9- PRCB CN12 for proper connection and correct as necessary.	-	-
4	Check the connector between SD1-relay CN85-PRCB CN12 for proper connection and correct as necessary.	-	-
5	PS9 I/O check, sensor check	PRCB CN12-3 (ON)	15-C to D
6	SD1 operation check	PRCB CN12-12 (REM)	15-E
7	M1 operation check	PRCB CN9-3 to 6	15-B
8	Replace M1	-	-
9	PRCB F4 conduction check	-	-
10	Replace PRCB	-	-

• Link to the wiring diagram (N.1. bizhub C3850/C3350)
• Link to the wiring diagram (N.2. bizhub C3850FS)
• Link to the layout drawings for related parts by each trouble code (S.12. 2152)

God bless you, thank you, I was able to solve this but I have a paper jam error 11-02 in tray 1 and the paper does not even come out of the tray and in tray 2 the paper is halfway through and it gives me an error 30-03

[Synthohol]

Re: c3350 Shows jam at right hand door and FF FF code

Tray 2 sounds like a paper size mismatch and the 11-xx in tray 1 just change the rollers and make sure the backstop for the paper actually helps push the paper towards the rollers when lifted.
I've put a piece of sponge behind the mylar for additional support when lifting.

[tsbservice]

Re: c3350 Shows jam at right hand door and FF FF code

I think those paper trays were modified heavily because of falling apart and paper jams.