Bizhub c454e Scan to Gmail issues

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  • Qball
    Trusted Tech

    100+ Posts
    • Jun 2013
    • 127
    #1

    [Misc] Bizhub c454e Scan to Gmail issues

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    • rrrohan
      Service Manager

      Site Contributor
      1,000+ Posts
      • Sep 2011
      • 1971
      #2
      Re: Bizhub c454e Scan to Gmail issues

      which SMTP server are you using? smtp-relay.gmail.com or smtp.gmail.com or aspmx.l.google.com

      cause if your using aspmx.l.google.com you can only send to gmail users and if you tried to send to anyone else it would give a server connection error
      Last edited by rrrohan; 04-27-2018, 05:34 AM.

        Comment

        • copier tech
          Field Supervisor

          5,000+ Posts
          • Jan 2014
          • 7931
          #3
          Re: Bizhub c454e Scan to Gmail issues

          I always start by updating to the latest firmware when faced with this issue. I have dozens of Bizhubs both 'e' & non 'e' using gmail without any issues.
          Let us eat, drink, and be merry, because tomorrow we may die!

          For all your firmware & service manual needs please visit us at:

          www.copierfirmware.co.uk - www.printerfirmware.co.uk
          ​

            Comment

            • Qball
              Trusted Tech

              100+ Posts
              • Jun 2013
              • 127
              #4
              Re: Bizhub c454e Scan to Gmail issues

              Originally posted by rrrohan
              which SMTP server are you using? smtp-relay.gmail.com or smtp.gmail.com or aspmx.l.google.com

              cause if your using aspmx.l.google.com you can only send to gmail users and if you tried to send to anyone else it would give a server connection error

                Comment

                • Qball
                  Trusted Tech

                  100+ Posts
                  • Jun 2013
                  • 127
                  #5
                  Re: Bizhub c454e Scan to Gmail issues

                  Originally posted by copier tech
                  I always start by updating to the latest firmware when faced with this issue. I have dozens of Bizhubs both 'e' & non 'e' using gmail without any issues.

                  That thought crossed my mind.


                  Sent from my iPhone using Tapatalk

                    Comment

                    • Bix
                      Service Manager

                      1,000+ Posts
                      • Apr 2018
                      • 1421
                      #6
                      Re: Bizhub c454e Scan to Gmail issues

                      I had a similar problem.


                      The "problem" is from Google. In reality it is not a problem but a level of security that has most likely been enabled.


                      You make sure that they have not enabled double verification. Also go to Google> My account> Access to Google. Infondo check that "Allow less secure apps:" is ON.


                      Greetings

                        Comment

                        • guitar9199
                          Service Manager

                          Site Contributor
                          1,000+ Posts
                          • Sep 2016
                          • 1097
                          #7
                          Re: Bizhub c454e Scan to Gmail issues

                          I know this sounds dumb, but change your DNS settings to.....

                          Primary : 8.8.8.8 and Secondary: 8.8.4.4

                          Sending with Gmail, I've had this fix issues quite a few times.

                            Comment

                            • rrrohan
                              Service Manager

                              Site Contributor
                              1,000+ Posts
                              • Sep 2011
                              • 1971
                              #8
                              Re: Bizhub c454e Scan to Gmail issues

                              Originally posted by Bix
                              I had a similar problem.


                              The "problem" is from Google. In reality it is not a problem but a level of security that has most likely been enabled.


                              You make sure that they have not enabled double verification. Also go to Google> My account> Access to Google. Infondo check that "Allow less secure apps:" is ON.


                              Greetings
                              He said he had in OP that was my first thought though also

                                Comment

                                • mincopier
                                  Trusted Tech

                                  250+ Posts
                                  • Dec 2015
                                  • 290
                                  #9
                                  Re: Bizhub c454e Scan to Gmail issues

                                  Check this from Konicaminolta
                                  Dropbox - Scan to Gmail.pdf

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