BH C454 Duplex issue

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  • G6token
    Technician
    • Feb 2018
    • 19

    BH C454 Duplex issue

  • Phil B.
    Field Supervisor

    10,000+ Posts
    • Jul 2016
    • 22808

    #2
    Re: BH C454 Duplex issue

    sounds like a diverter solenoid isn't firing properly or at all

    Comment

    • G6token
      Technician
      • Feb 2018
      • 19

      #3
      Re: BH C454 Duplex issue

      Originally posted by Phil B.
      sounds like a diverter solenoid isn't firing properly or at all
      Where is this diverter solenoid located?help appreciated.

      Comment

      • suomi
        Trusted Tech

        100+ Posts
        • Oct 2008
        • 152

        #4
        Re: BH C454 Duplex issue

        Maybe Clutch is broken?? A161M20202

        Comment

        • G6token
          Technician
          • Feb 2018
          • 19

          #5
          Re: BH C454 Duplex issue

          Originally posted by suomi
          Maybe Clutch is broken?? A161M20202
          I see no diagram or any sign of this part using that part number

          Comment

          • tech51
            Senior Tech

            500+ Posts
            • Jan 2009
            • 846

            #6
            Re: BH C454 Duplex issue

            Could you tell us the jam code it shows in the data?

            Comment

            • Synthohol
              Certified Konica Expert

              Site Contributor
              5,000+ Posts
              • Mar 2016
              • 5463

              #7
              Re: BH C454 Duplex issue

              replace the whole exit unit with the gate and solenoid.
              bit of a job but after the 3rd one it takes 10-15 minutes.
              or... on the left (front) side of the diverter gate there is a rubber pad used to dampen sound. just remove it. sometimes the gate fin gets stuck to it.
              We know a thing or two because we've seen a thing or two.
              The medication helps though...

              Comment

              • G6token
                Technician
                • Feb 2018
                • 19

                #8
                Re: BH C454 Duplex issue

                Originally posted by Synthohol
                replace the whole exit unit with the gate and solenoid.
                bit of a job but after the 3rd one it takes 10-15 minutes.
                or... on the left (front) side of the diverter gate there is a rubber pad used to dampen sound. just remove it. sometimes the gate fin gets stuck to it.
                I replaced the complete exit unit. Same issue occurring.

                Comment

                • Synthohol
                  Certified Konica Expert

                  Site Contributor
                  5,000+ Posts
                  • Mar 2016
                  • 5463

                  #9
                  Re: BH C454 Duplex issue

                  Damn. That's a bottle of WTF
                  if you try to duplex a meter sheet does it still fail?
                  Even on a factory modded exit unit I've had to add a thick mylar in front of the solenoid pintle to keep the gate slightly engaged so the solenoid always fires correctly.
                  In your original post you said you replaced the duplex unit. Did you mean exit?
                  We know a thing or two because we've seen a thing or two.
                  The medication helps though...

                  Comment

                  • tech51
                    Senior Tech

                    500+ Posts
                    • Jan 2009
                    • 846

                    #10
                    Re: BH C454 Duplex issue

                    As I said previously, what jam code is being registered in the data?

                    It could provide a clue.

                    Comment

                    • MVPunisher
                      Trusted Tech

                      Site Contributor
                      100+ Posts
                      • May 2013
                      • 209

                      #11
                      Re: BH C454 Duplex issue

                      Synthohol is correct. I have battled that exact issue multiple times. Typically replace exit unit and/or add the mylar. I have had to add the mylar on new ones too.

                      Comment

                      • suomi
                        Trusted Tech

                        100+ Posts
                        • Oct 2008
                        • 152

                        #12
                        Re: BH C454 Duplex issue

                        Originally posted by suomi
                        Maybe Clutch is broken?? A161M20202
                        Old number A161M20201

                        Comment

                        • suomi
                          Trusted Tech

                          100+ Posts
                          • Oct 2008
                          • 152

                          #13
                          Re: BH C454 Duplex issue

                          Originally posted by suomi
                          Old number A161M20201
                          If jam code 9310,9202

                          Comment

                          • Phil B.
                            Field Supervisor

                            10,000+ Posts
                            • Jul 2016
                            • 22808

                            #14
                            Re: BH C454 Duplex issue

                            Originally posted by G6token
                            I replaced the complete exit unit. Same issue occurring.

                            Comment

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