DFS and SMB - anyone got it working?

[SoCi0pAtH]

Konica support was no help, printer vendor cant figure it out either. We have an extensive DFS setup and I cant get the copiers to work with SMB to a DFS share. The error message is worthless, no help at all.

The file server used as the host everything works just fine, change it over to DFS link and it fails. Confirmed on multiple Printers..

[SoCi0pAtH]

Re: DFS and SMB - anyone got it working?

[Synthohol]

Re: DFS and SMB - anyone got it working?

did you try it by IP address instead of host name?
are at least one of the DNS server addresses local i hope?

[bsm2]

Re: DFS and SMB - anyone got it working?

Scan

[aktasson]

Re: DFS and SMB - anyone got it working?

I'm not a KM technician but you should have this informations for smb scan:
1. customer use a domain server? (if yes, DOMAIN NAME\USER NAME or USER NAME@DOMAIN NAME)
2. customer use a dns server? (correct DNS ip adress programmed? Maybe the dns-server need a DNS refresh/restart). And check if the machine be listed in dns-server.
3. user rights to write to the folder set? Alternatively, use the domain admin as user for the smb scan.

[Santander]

Re: DFS and SMB - anyone got it working?

If you have setup the share properly in DFS you would only enter scans in the file path. Go to the scans folder and click on properties and then click on sharing, then click on advanced sharing, how is the share name displayed? This is what you enter in the file path. Since WinServer 2008 if using advanced sharing you do not have to enter anything other than the shared folder name, assuming the username and password are correct. Additionally we have observed that WinServer will disable an account that does not change the password in 90 days, even if the account is setup for the password never to expire. We recently had a customer with multiple servers with over two hundred of our units setup for scanning experience this problem. Simply resetting the password to what it currently is corrected the situation even though initially they blamed our units.

[SoCi0pAtH]

Re: DFS and SMB - anyone got it working?

If you have setup the share properly in DFS you would only enter scans in the file path. Go to the scans folder and click on properties and then click on sharing, then click on advanced sharing, how is the share name displayed? This is what you enter in the file path. Since WinServer 2008 if using advanced sharing you do not have to enter anything other than the shared folder name, assuming the username and password are correct. Additionally we have observed that WinServer will disable an account that does not change the password in 90 days, even if the account is setup for the password never to expire. We recently had a customer with multiple servers with over two hundred of our units setup for scanning experience this problem. Simply resetting the password to what it currently is corrected the situation even though initially they blamed our units.

Our DFS is working flawlessly in every other way. I cant imagine its not setup correctly.

\\actualfileservername\usernameshare\scansfolder works

\\mydomain.com\userDFSshare\scansfolder works

We have hundreds of users working just fine in everyother way using DFS and the permissions have all been set and checked years ago.

And we assign a service account that has permissions to write to the scans folder. Works just fine until we use the DFS path and directly to the server.

[bsm2]

Re: DFS and SMB - anyone got it working?

Scan.pdf


what's the error message
check under detail

[SoCi0pAtH]

Re: DFS and SMB - anyone got it working?

[ATTACH]39905[/ATTACH]


what's the error message
check under detail

4099

[bsm2]

Re: DFS and SMB - anyone got it working?

4099

The user name is not specified.


Unable to log in with the specified user name and password.


The user does not have write permission to the folder.


Failed to log in due to an SMB protocol error.

[Jazzwcs]