Updating fw via ftp

[pez]

We've traditionally installed new fw via USB, but want to move across to using ftp.

I've got a test machine in front of me (c454e) and we've created an ftp server that is (or appears to be) working. FTP server has no firewall/av for testing purposes, and we can access the files within it across the network without needing to log in (set to anonymous authentication, and Everyone and Anonymous is set as a security permission with read access).

I've created a .tar of the fw using the bat file in the firmware download, and placed that tar file in the root of the ftp.

My service mode settings are as follows:

Service Mode
Machine Update Settings
Internet ISW

Internet ISW Set
Function Setting = ON
Open Mode Setting = ON

FTP Setting
Data Aqcuisition Setting = ON
Connection Setting
Port = 21
Connection Time Out = 1min
PASV Mode = OFF

Forwarding Access Setting
User ID = blank
PW = blank
URL = my ftp server
Filename = name of .tar file created by bat file in download

When I go to the Download section and click Download, I get an NG message (no error codes). When I attempt to download via

"Admin mode -> Network -> Machine Update Settings -> Internet ISW Settings -> FTP Server Setting ->

Firmware Update Parameters" I see it says Failed in the Firmware Download Status box after I click Firmware Download.

Do I also need to set proxy setting for FTP in "Admin mode -> Network -> Machine Update Settings -> Internet ISW Settings -> FTP Server Setting" via a browser? I've tried both with the proxy server address entered here and left blank here, but I get NG when

I've tried switching basic authentication on in iis on my win10 machine and using an account name and password (which allows me to log into the ftp from other PCs using my credentials), and tried with it off (allowing a completely anonymous login - no credentials required), but both result in NG in the Download section.

Copier is on a static IP, ftp appears to be OK, wondering what else I can look at to get this working. Does anyone use FTP to update the fw on these machines?

[feracampos]

Re: Updating fw via ftp

We've traditionally installed new fw via USB, but want to move across to using ftp.

I've got a test machine in front of me (c454e) and we've created an ftp server that is (or appears to be) working. FTP server has no firewall/av for testing purposes, and we can access the files within it across the network without needing to log in (set to anonymous authentication, and Everyone and Anonymous is set as a security permission with read access).

I've created a .tar of the fw using the bat file in the firmware download, and placed that tar file in the root of the ftp.

My service mode settings are as follows:

Service Mode
Machine Update Settings
Internet ISW

Internet ISW Set
Function Setting = ON
Open Mode Setting = ON

FTP Setting
Data Aqcuisition Setting = ON
Connection Setting
Port = 21
Connection Time Out = 1min
PASV Mode = OFF

Forwarding Access Setting
User ID = blank
PW = blank
URL = my ftp server
Filename = name of .tar file created by bat file in download

When I go to the Download section and click Download, I get an NG message (no error codes). When I attempt to download via

"Admin mode -> Network -> Machine Update Settings -> Internet ISW Settings -> FTP Server Setting ->

Firmware Update Parameters" I see it says Failed in the Firmware Download Status box after I click Firmware Download.

Do I also need to set proxy setting for FTP in "Admin mode -> Network -> Machine Update Settings -> Internet ISW Settings -> FTP Server Setting" via a browser? I've tried both with the proxy server address entered here and left blank here, but I get NG when

I've tried switching basic authentication on in iis on my win10 machine and using an account name and password (which allows me to log into the ftp from other PCs using my credentials), and tried with it off (allowing a completely anonymous login - no credentials required), but both result in NG in the Download section.

Copier is on a static IP, ftp appears to be OK, wondering what else I can look at to get this working. Does anyone use FTP to update the fw on these machines?

Interested on this too.

[techsxge]

Re: Updating fw via ftp

Interested on this too.

I had it working once, have not used it because ftp is extremly unsafe even as a local server. The ftp protocol is nearly 40 years old and even Microsoft tries to stop using it by now, the same company that uses their printer spooling mechanism since XP.
I'll give it a little try tomorrow and see if i can dig up my documentation to do this.
There are safer ways than ftp tho

[JasonSBE]

Re: Updating fw via ftp

What OS are you running? Windows 10 built-in firewall disables ftp requests by default. May need to make sure that ftp traffic is permitted.

[slimslob]

Re: Updating fw via ftp

What OS are you running? Windows 10 built-in firewall disables ftp requests by default. May need to make sure that ftp traffic is permitted.

OS of the computer is a mute issue as he is talking about sending firmware by FTP to a KM c454e. IMHO it is an extremely bad idea. The amount of damage that a hacker can do by accessing that FTP server is unlimited, and that includes using it as a backdoor into your entire network.

[rrrohan]

Re: Updating fw via ftp

try setting credentials instead of leaving it blank.

we used to always use credentials but i havent bothered using it for many years as was really only used instead of CF cards.

I seem to recall retrying it on the 8 series but since firmware isnt just a single TAR file anymore i wasnt sure what to point it to so gave up

[techsxge]

Re: Updating fw via ftp

OS of the computer is a mute issue as he is talking about sending firmware by FTP to a KM c454e. IMHO it is an extremely bad idea. The amount of damage that a hacker can do by accessing that FTP server is unlimited, and that includes using it as a backdoor into your entire network.

Finally someone here who understands the risk of having a ftp server in your network even locally... ILY

[JasonSBE]

Re: Updating fw via ftp

OS of the computer is a mute issue as he is talking about sending firmware by FTP to a KM c454e. IMHO it is an extremely bad idea. The amount of damage that a hacker can do by accessing that FTP server is unlimited, and that includes using it as a backdoor into your entire network.

How is the OS an moot issue? The computer is where the firmware file is transmitted. Therefore, the OS that computer is running is relevant. And yes, FTP is not a safe method of updating firmware if you're doing it across a network, but you can still setup a FTP server a computer, and plug it directly into the MFP with a patch cable, and put manual network settings on both the MFP and the PC and update using internet ISW via FTP. I did it all the time on the old C353/C253/C203 systems because we had a lot of issue getting CF cards that would work.

[slimslob]

Re: Updating fw via ftp

The computer is where the firmware file is transmitted.

He was not talking about send to the computer, he was talking about sending firmware from the computer to the copier. A free FTP client is built into nearly every OS and can be accessed from the command line in any Microsoft OS.

[JasonSBE]

Re: Updating fw via ftp

He was not talking about send to the computer, he was talking about sending firmware from the computer to the copier. A free FTP client is built into nearly every OS and can be accessed from the command line in any Microsoft OS.

Yes. The file is TRANSMITTED from the computer. Ergo, if the computer is running windows 10 or possibly even 8 and definitely 11, he should check the firewall settings.

[bsm2]

Re: Updating fw via ftp

Updating the firmware of this machine

[slimslob]

Re: Updating fw via ftp

With most major corporate and school IT departments have worked with, if they found out that the c454e was on their network with an enabled FTP server, that c454e and any other piece of equipment would immediately be replaced by equipment from another vendor and everyone from the company pez works for would be permanently banned.

[techsxge]

Re: Updating fw via ftp

With most major corporate and school IT departments have worked with, if they found out that the c454e was on their network with an enabled FTP server, that c454e and any other piece of equipment would immediately be replaced by equipment from another vendor and everyone from the company pez works for would be permanently banned.

well well, and then you hear someone saying school IT departments are stupid and old fashioned when it comes to security... Doesnt sound like it.
Thumbs up to any IT departments that does this. They are deffo on the right path.

[slimslob]

Re: Updating fw via ftp

well well, and then you hear someone saying school IT departments are stupid and old fashioned when it comes to security... Doesnt sound like it.
Thumbs up to any IT departments that does this. They are deffo on the right path.

That depends on the school. I worked with high school and elementary school districts. They had to be good in order to deal with teachers. My daughter is a Computer Science and Engineering Professor at a Cal State University. The only person at the IT Department that they trust to touch the Computer Science computers is a former student of hers.

[techsxge]

Re: Updating fw via ftp

That depends on the school. I worked with high school and elementary school districts. They had to be good in order to deal with teachers. My daughter is a Computer Science and Engineering Professor at a Cal State University. The only person at the IT Department that they trust to touch the Computer Science computers is a former student of hers.

aaaaaand this makes me happy to hear too, since all schools i worked with seems to never had their knowledge of IT updated since well the 2000's to say it politely. I have some better swearwords on hand rn but i dont feel like thats appropiate right now. You know what i want to say i hope.

Heads up to your daughter then, she must be doing one heck of a job then.