Reset rank B and C via CSRC

[Bix]

Hello,
I have read in the service manuals that problems B and C can be reset by CSRC.


But I have not found an option that allows this. I went into Command> Edit Flag> Under Trouble All Trouble Recover. This option, however, in my opinion, only eliminates the problem symbol in the CSRC but does not send a command to the machine.


I am wrong? Do any of you know something about it? Thanks in advance.

[emujo2]

Re: Reset rank B and C via CSRC

I can tell you that CSRC (or Vcare) with any KM product using email or HTTP newer then the 421 series is all 1 way. There is nothing being sent back to the MFP, so I would say that this is not possible. The B and C ranks can be set to auto reset on the device though (I believe) Emujo

[greglogston]

Re: Reset rank B and C via CSRC

What model are we referring to?

[Bix]

Re: Reset rank B and C via CSRC

What model are we referring to?

I have seen this in the service manual bizhub 4052

[Albonline]

Re: Reset rank B and C via CSRC

I have seen this in the service manual bizhub 4052

this has always been incorporated into the system, but disabled at the vcare server. vcare was originally csrc.

[Bix]

Re: Reset rank B and C via CSRC

Thanks to everyone, however, in 90% problems are automatically reset.