[Error Code] bizhub C3350 Error 9303 no duplex

[druckerteam]

Hello.

We have a bizhub C3350 with the error 93-03.
If we want to print or copy in duplex the paper come out, but in the lower output, like we print simplex.
Normally it should come out in the upper output and then the paper go back in the printer and the second page will be printed. But the sheet come out completely and after it come out we have error 93-03.

In the device is a motor which moves and "change the way the paper should come out, but we dont have another machine to change this motor.
Do anybody know the reason?

Regards, Paul

[JDR]

Re: bizhub C3350 Error 9303 no duplex

same issue, anyone got an idea ?

[druckerteam]

Re: bizhub C3350 Error 9303 no duplex

The problem ist the duplexer motor. It was defect.

[DK-tech]

No such motor. Can you remember more precise wich part?

[tsbservice]

No such motor. Can you remember more precise wich part?

Maybe it's 93-03 see below:

1.4.15 Misfeed at duplex transport section
(1) Contents
JAM type
Misfeed at duplex transport section
JAM code
93-03
Detection timing
93-03
The duplex transport sensor (PS6) is not blocked even after the set period of time has elapsed after the
paper exit sensor (PS7) is unblocked by the paper.
-
In case the duplex transport sensor (PS6) is unblocked after main power switch is turned ON, door and
cover are opened / closed or jam/trouble reset is done, it is regarded as paper jam at duplex transport
section.
-
In case paper position is detected as locating properly after main power switch is turned ON, door and
cover are opened / closed or jam/trouble reset is done, it is regarded as paper jam at duplex transport
section.
Misfeed processing
location
Duplex door
Relevant parts
• Main motor (M1)
• Fusing motor (M2)
• Duplex feed clutch (CL4)
• Duplex reverse clutch (CL5)
bizhub C3850FS/C3850/C3350
K TROUBLESHOOTING > 1. JAM DISPLAY
K-10
• Duplex transport clutch (CL6)
• Duplex transport sensor (PS6)
• Paper exit sensor (PS7)
• Printer control board (PRCB)
(2) Procedure
Step
Action
Control signal
Location of electrical component
1
Initial check items
-
-
2
PS6 I/O check, sensor check
PRCB CN11-11 (ON)
15-G
3
PS7 I/O check, sensor check
PRCB CN14-16 (ON)
15-K
4
CL4 operation check
PRCB CN12-8 (REM)
15-D
5
CL5 operation check
PRCB CN12-10 (REM)
15-D
6
CL6 operation check
PRCB CN11-8 (REM)
15-G
7
M1 operation check
PRCB CN9-3 to 6
15-B
8
M2 operation check
PRCB CN9-9 to 12
15-C
9
Replace PRCB
-