Konica bizhub 558 tray 2 not responding

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  • rietz
    Junior Member
    • Mar 2017
    • 7
    #1

    Konica bizhub 558 tray 2 not responding

    Hello team. Please assist. Before I can try something else let me hear from you. Tray 2 is not responding at all but tray 1 is working well. What could be the problem?

    Sent from my SM-G532G using Tapatalk
    Tags: None
    • floody
      Technician
      • Mar 2017
      • 37
      #2
      Re: Konica bizhub 558 tray 2 not responding

      has there been any paper jams in tray 2 recently? could be locked out and might need a trouble reset to unlock the tray? turn off the machine and switch back on while pressing the you utility button, reset should appear on screen, also make sure there's paper stuck behind the tray

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        • rietz
          Junior Member
          • Mar 2017
          • 7
          #3
          Re: Konica bizhub 558 tray 2 not responding

          Originally posted by floody
          has there been any paper jams in tray 2 recently? could be locked out and might need a trouble reset to unlock the tray? turn off the machine and switch back on while pressing the you utility button, reset should appear on screen, also make sure there's paper stuck behind the tray
          Yes customer reports that. I have checked paper, its not there. I removed the whole unit to check it and it seems ok. I changed the clutch but still its not responding. I have reset machine but still. Its a new machine with 1019562 total counter.

          Sent from my SM-G532G using Tapatalk

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            • Copier Addict
              Aging Tech

              Site Contributor
              10,000+ Posts
              • Jul 2013
              • 13039
              #4
              Re: Konica bizhub 558 tray 2 not responding

              Originally posted by rietz
              Yes customer reports that. I have checked paper, its not there. I removed the whole unit to check it and it seems ok. I changed the clutch but still its not responding. I have reset machine but still. Its a new machine with 1019562 total counter.

              Sent from my SM-G532G using Tapatalk
              Huh? A new machine with over a million on the clock? What does "not responding" mean. Is it jamming every time, does it show up when you touch the paper button? Are there error codes?

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                • Synthohol
                  Certified Konica Expert

                  Site Contributor
                  5,000+ Posts
                  • Mar 2016
                  • 5461
                  #5
                  Re: Konica bizhub 558 tray 2 not responding

                  Could be a corrupt NVRAM based on the false meter.
                  We know a thing or two because we've seen a thing or two.
                  The medication helps though...

                    Comment

                    • rietz
                      Junior Member
                      • Mar 2017
                      • 7
                      #6
                      Re: Konica bizhub 558 tray 2 not responding

                      Originally posted by Synthohol
                      Could be a corrupt NVRAM based on the false meter.
                      No the meter is ok. The machine is over used. I only replaced rollers and drum kit since I bought it.

                      Sent from my SM-G532G using Tapatalk

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