[Error Code] Kmbs 552 pagescope ssl error!

[qbert69]

Hey Smart Folks!

Just a Quickie Here if Ya Got a Moment!!!

I'm trying to login to Pagescope as Admin and I keep getting "SSL is not set-up. Please set up SSL after admin logins to secure safety of the information." Error. The machine has the most recent frimwar, drive formatted, and movie data installed, etc. Interesting thing is, I am unable (in Admin mode) to go into the "Enhanced Security" menu on the machine itself. Nothing on the screen when selected. I've tried IE & Firefox, neither work. In addition, the graphics on Pagescope are incomplete...no machine icon, no meter data, and such. I even connected to my laptop with a crossover cable to rule out any "external" influence. Also, the Service/Set-Up Manual shows going through Pagescope to setup SSL, but since I can't login to Pagescope Admin (authentication failure) I can't setup the SSL!!!...I even checked/changed the Admin password in service mode to make sure that wouldn't be an issue!!!

ANY Help Would Be Much Appreciated!!!

[mincopier]

Re: Kmbs 552 pagescope ssl error!

You can ignore that error. The password is 12345678 unless it was changed. In that case you will need to go into service mode. Stop-0-Clear and choose Admin password reset. But the SSL error is not a problem to worry about.

[qbert69]

Re: Kmbs 552 pagescope ssl error!

You can ignore that error. The password is 12345678 unless it was changed. In that case you will need to go into service mode. Stop-0-Clear and choose Admin password reset. But the SSL error is not a problem to worry about.

Yep. Did all that!!!....still authentication error!!!

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[Synthohol]

Re: Kmbs 552 pagescope ssl error!

try a network clear.
you can create a self signed cert to make the SSL happy.

[qbert69]

Re: Kmbs 552 pagescope ssl error!

try a network clear.
you can create a self signed cert to make the SSL happy.

Hmmmm......I can't login to Pagescope due to "authentication error/failure" and nothing shows in the "Enhanced Security" settings of security, IT'S BLANK! DOH! I wonder if there is a bit switch setting that would be affecting this???[emoji848]

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[qbert69]

Re: Kmbs 552 pagescope ssl error!

try a network clear.
you can create a self signed cert to make the SSL happy.

I also (supposedly) reset all network settings back to factory default in service mode!!!

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[mincopier]

Re: Kmbs 552 pagescope ssl error!

The following is from a Konicaminolta C451 TSB so some of the wording might be different from the BH552 but should be close enough to perform what needs to be done.

Description
Cannot access Admin mode and cannot reset Admin password in Service mode.
Solution
CAUSE: Data Clear required.
IMPORTANT :Prior to the Data Clear:
The one touches will be erased so it is recommended to export the addresses from the machine.
The E-mail information will be erased so please export the Device information from the machine.
Make a note of the TCP/IP address configuration as the machine will be reset to DHCP.
Backup any account codes with PageScope Data Administrator.
SOLUTION:To resolve this problem, please perform the following procedure:
1. Enter Service mode.
2. Select System 1.
3. Select Initialization.
4. Select Data Clear, press blue Start button, wait for instructions on LCD.
5. The Admin password will now be reset to the default 12345678.
6. Network settings and HDD is returned to an Unset default values, this information will need to be reprogrammed into the machine.
After the Data Clear, perform the following:
1. Reinstall the HDDunder System 2/HDD and power the machine OFF/ON.
2. If a Fax is installed, set the target back to U.S. in System1/Marketing.
3. Reinput the TCP/IP address information.
4. Import the address book and device settings.

[qbert69]

Re: Kmbs 552 pagescope ssl error!

The following is from a Konicaminolta C451 TSB so some of the wording might be different from the BH552 but should be close enough to perform what needs to be done.

Description
Cannot access Admin mode and cannot reset Admin password in Service mode.
Solution
CAUSE: Data Clear required.
IMPORTANT :Prior to the Data Clear:
The one touches will be erased so it is recommended to export the addresses from the machine.
The E-mail information will be erased so please export the Device information from the machine.
Make a note of the TCP/IP address configuration as the machine will be reset to DHCP.
Backup any account codes with PageScope Data Administrator.
SOLUTION:To resolve this problem, please perform the following procedure:
1. Enter Service mode.
2. Select System 1.
3. Select Initialization.
4. Select Data Clear, press blue Start button, wait for instructions on LCD.
5. The Admin password will now be reset to the default 12345678.
6. Network settings and HDD is returned to an Unset default values, this information will need to be reprogrammed into the machine.
After the Data Clear, perform the following:
1. Reinstall the HDDunder System 2/HDD and power the machine OFF/ON.
2. If a Fax is installed, set the target back to U.S. in System1/Marketing.
3. Reinput the TCP/IP address information.
4. Import the address book and device settings.

Did all of the above. Initialized all settings, reformatted hdd--physical, not logical, reinstalled firmware & movie data. Same pagescope problem.

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[Synthohol]

Re: Kmbs 552 pagescope ssl error!

can you access admin mode through the control panel?

[qbert69]

Re: Kmbs 552 pagescope ssl error!

can you access admin mode through the control panel?

Yep! 12345678 !!!

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[Synthohol]

Re: Kmbs 552 pagescope ssl error!

then pagescope normally should work.
try http:// instead of https://
even without SSL the non SSL page should open.
is there something to click on the page like advanced and accept connection anyway?

[qbert69]

Re: Kmbs 552 pagescope ssl error!

then pagescope normally should work.
try http:// instead of https://
even without SSL the non SSL page should open.
is there something to click on the page like advanced and accept connection anyway?

It gives SSL error not enabled, but I can't login to pagescope to enable it or go into enhanced security in admin mode...it's blank!!!

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[Synthohol]

Re: Kmbs 552 pagescope ssl error!

please post a screenshot of the error page.

[qbert69]

Re: Kmbs 552 pagescope ssl error!

please post a screenshot of the error page.

I'll have to do that tomorrow AM! [emoji16]

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[qbert69]

Re: Kmbs 552 pagescope ssl error!

please post a screenshot of the error page.

Password = 12345678
Machine had all settings cleared in service mode. Definitely a head scratcher! I initially thought it was the hard drive but swapped it with one from another machine, reformatted & reinstalled firmware. Real problem, another machine of the same model is exhibiting the same "problem"!!!

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