C3350 remove card reader

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  • mrfuser
    Service Manager

    Site Contributor
    1,000+ Posts
    • May 2007
    • 1586

    C3350 remove card reader

    C4FE6939-E498-43E2-8E73-50A65C113492.jpg

    Any ideas?
  • tsbservice
    Field tech

    Site Contributor
    5,000+ Posts
    • May 2007
    • 7635

    #2
    Re: C3350 remove card reader

    -Go to Service mode
    -Go to Security Service mode(STOP>2>2>2>0>0)
    -Go to Billing Setting
    -Management function - management function choice
    -Choose Unset
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
    Blessed are they who can laugh at themselves, for they shall never cease to be amused.

    Comment

    • mrfuser
      Service Manager

      Site Contributor
      1,000+ Posts
      • May 2007
      • 1586

      #3
      Re: C3350 remove card reader

      Thanks for that. It shows unset already. All functions grey out on user screen still and asking for a username and password on main boot up screen.

      Comment

      • tsbservice
        Field tech

        Site Contributor
        5,000+ Posts
        • May 2007
        • 7635

        #4
        Re: C3350 remove card reader

        Try this:
        Go to Administrator settings - Security settings - Security details - then disable User Authentication/Account Track
        A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
        Blessed are they who can laugh at themselves, for they shall never cease to be amused.

        Comment

        • mrfuser
          Service Manager

          Site Contributor
          1,000+ Posts
          • May 2007
          • 1586

          #5
          Re: C3350 remove card reader

          Now when I reboot I just get a black screen I can’t get it to boot all the way up anymore

          tried unplugging hdd and unplug control panel and back in as well as unplug all from main bird and back in. Still dead.
          power light on top is blue and start is orange and screen
          is dead.
          Last edited by mrfuser; 10-25-2018, 08:54 PM.

          Comment

          • tech51
            Senior Tech

            500+ Posts
            • Jan 2009
            • 846

            #6
            Re: C3350 remove card reader

            You probably have corrupted firmware. There is special recovery firmware and the procedure to install it on the KM technical website.

            Comment

            • tsbservice
              Field tech

              Site Contributor
              5,000+ Posts
              • May 2007
              • 7635

              #7
              Re: C3350 remove card reader

              This is weird. I should try to enable/disable User Authentication/Account Track next time I visit such a machine.
              Did you attempt FW update?
              A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
              Blessed are they who can laugh at themselves, for they shall never cease to be amused.

              Comment

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